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- Tasks: Support various operational areas, handling customer queries and escalations with a calm, professional approach.
- Company: Join a dynamic team in the Financial Services Industry, focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive pay rate of £14.31 per hour and gain valuable experience in a fast-paced environment.
- Why this job: Be part of a collaborative culture where your adaptability and problem-solving skills make a real impact.
- Qualifications: Experience in customer-focused roles is essential; strong communication and flexibility are key to success.
- Other info: This is a 12-month site-based role in Milton Keynes, perfect for those looking to grow their career.
The predicted salary is between 28000 - 42000 £ per year.
Duration: 12 months
Location: Tongwell, Milton Keynes – site-based
Start ASAP
Pay Rate: £14.31 per hour
Key Responsibilities
How You’ll Play Your Part
In this role, you will be cross-trained to support across various operational areas, where you will be able to move fluidly between teams as needed, especially during high-demand or high-priority situations. Your ability to adapt to changing operational priorities will be vital in ensuring the team runs efficiently and effectively. While you will be placed where resources are needed most, your flexibility will be key in supporting various functions and ensuring the smooth delivery of services. You will remain calm under pressure, showing resilience and focus while contributing to the team’s ability to navigate any challenges that arise.
Operational Duties
As a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross-trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email.
Customer Escalation
You will assist with escalated customer concerns, stepping in where additional support is needed. In these situations, your calm, professional approach will help ensure that issues are addressed and resolved in a timely and efficient manner. You will collaborate with other team members to ensure that customers receive the support they need and that issues are handled appropriately. Your focus will be on facilitating solutions, ensuring that customer concerns are managed effectively, even in challenging circumstances.
Operational Flexibility
You will be placed in different areas of the contact centre, depending on the business needs and where resources are most required. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work. Your ability to adapt quickly and collaborate with various teams will ensure that the customer experience is maintained at the highest standard, no matter the department or situation. You’ll play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations.
Skills and Qualifications
You have experience in a fast-paced, customer-focused environment, ideally within a Financial Services Industry. You are comfortable working under pressure and can maintain composure while adapting to rapidly changing priorities. Your flexibility and willingness to step in where resources are needed most will make you a key team player. You are skilled at managing multiple tasks and prioritising customer satisfaction, ensuring that operational goals are met without compromising on the quality of service.
Your problem-solving abilities, strong communication skills, and customer-first mindset make you an ideal fit for this role. You thrive in a collaborative, team-oriented environment and are always ready to assist wherever required. You will also ensure compliance with all relevant regulations and standards, including FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, and Anti-bribery and Corruption, maintaining the highest ethical standards in every customer interaction.
Customer Operations Specialist employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Operations Specialist role. Understanding the importance of operational flexibility and how to manage multiple priorities will help you demonstrate your adaptability during interviews.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss specific examples where you've successfully resolved customer issues, especially in high-pressure situations, as this will showcase your ability to remain calm and effective.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
✨Tip Number 4
Research the Financial Services Industry and relevant regulations like FCA and DPA. Showing that you understand the compliance aspects of the role will set you apart as a candidate who is not only skilled but also knowledgeable about the industry.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operational roles. Emphasise your ability to adapt to changing priorities and work under pressure, as these are key aspects of the Customer Operations Specialist role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your problem-solving skills and customer-first mindset, which are crucial for this position.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as communication, flexibility, and teamwork. Use bullet points to make it easy for the hiring team to see how you meet their requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-focused role.
How to prepare for a job interview at Hays
✨Show Your Flexibility
Emphasise your ability to adapt to changing priorities during the interview. Share examples from your past experiences where you successfully managed multiple tasks or shifted focus quickly to meet urgent demands.
✨Demonstrate Calmness Under Pressure
Prepare to discuss situations where you faced high-pressure challenges. Highlight how you maintained composure and effectively resolved customer issues, showcasing your resilience and problem-solving skills.
✨Highlight Team Collaboration
Since this role requires working closely with various teams, be ready to talk about your experience in collaborative environments. Provide specific examples of how you contributed to team success and supported colleagues during busy periods.
✨Customer-First Mindset
Illustrate your commitment to customer satisfaction by sharing stories that reflect your customer-first approach. Discuss how you prioritised customer needs while ensuring operational goals were met, demonstrating your alignment with the company's values.
