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- Tasks: Support residents with clear communication and build positive relationships.
- Company: Join a leading construction and infrastructure services business at Heathrow.
- Benefits: Earn £20.53/hr plus 28 days holiday and enjoy free parking.
- Why this job: Make a real impact in the community while developing your customer service skills.
- Qualifications: Previous office-based customer service experience is essential; strong IT skills required.
- Other info: Immediate start available; must be within commuting distance of Heathrow.
A leading construction and infrastructure services business is seeking x3 Customer Liaison Officers to join the team. These roles are initially for 3 months, with the possibility of extension. Working hours are Monday to Friday, 8am-4.30pm. Pay rate is £20.53/hr plus holiday. This is predominantly an office-based role, with occasional travel to site.
As a Customer Liaison Officer, you’ll report to the Site Manager and work within the Site Teams to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties.
Your responsibilities will include:
- Building and maintaining positive relationships
- Contacting residents – via phone & email
- Developing tailored support plans
- Conducting pre-works home visits, assisting with the moving and storage of possessions
- Keeping residents informed throughout the works
- Undertaking customer satisfaction surveys, supporting resident complaints
- Completing administration duties
You’ll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You’ll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential). You will live a commutable distance of Heathrow. This is an immediate start so applicants will need to be on less than a week's notice.
You’ll receive an hourly rate of £20.53/hr plus 28 days holiday. Free parking is available on site.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Liaison Officer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the construction and housing sectors. Understanding the specific challenges and needs of residents in these areas will help you communicate effectively and build rapport during your interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Liaison Officer, you'll need to convey information clearly and empathetically, so consider role-playing scenarios with friends or family to enhance your confidence.
✨Tip Number 3
Network with professionals in the construction and property sectors. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Be prepared to discuss your time management and organisational skills during the interview. Think of specific examples from your previous roles where you successfully managed multiple tasks or projects, as this will demonstrate your suitability for the role.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration, particularly within the construction or housing sectors. Use specific examples that demonstrate your ability to build relationships and manage communications effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Liaison Officer role. Emphasise your experience with residents and your organisational skills. Show enthusiasm for the position and explain why you are a good fit for the company.
Highlight Relevant Skills: In your application, clearly outline your IT literacy and time management skills. Mention any experience you have with customer satisfaction surveys or handling complaints, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Customer Liaison Officer.
How to prepare for a job interview at Hays
✨Know the Company
Before your interview, take some time to research the construction and infrastructure services business. Understand their values, recent projects, and how they engage with customers. This knowledge will help you tailor your responses and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in customer service or administration, especially within the housing or property sectors. Be ready to share specific examples of how you've successfully communicated with residents or handled complaints.
✨Demonstrate Communication Skills
As a Customer Liaison Officer, strong communication is key. Prepare to showcase your ability to convey information clearly and effectively. You might even want to practice answering common questions out loud to ensure you sound confident and articulate.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, team dynamics, or upcoming projects. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
