At a Glance
- Tasks: Join our team to manage freight shipments and ensure smooth operations in healthcare logistics.
- Company: Work with a modern company dedicated to excellence in customer care and operational efficiency.
- Benefits: Enjoy hybrid working, competitive salary, and a vibrant office environment.
- Other info: Full-time role with potential for temp-to-perm opportunities.
- Why this job: Be part of a dynamic team, build relationships, and make a real impact in healthcare logistics.
- Qualifications: Strong customer service skills, teamwork, and experience in logistics or customs procedures preferred.
The predicted salary is between 20000 - 30000 £ per year.
Your new company
Based at our client\'s modern office, you will report to the Team Manager. You will be working as a part of the Operational Team, handling freight shipments for the healthcare sector. Ensuring all operational duties and functions are followed.
Your new role
This is a varied role, with the following daily duties:
Bookings - ensure the transport planning is completed, and the correct details are passed on to the relevant teams
Work closely with the planning teams to arrange group shipments
Load plan for customers
Book collections and deliveries
Book hauliers and ferries
Deal with customs and complete relevant paperwork
Attend customer meetings
Build relationships with the sales team
Deliver excellent customer service
Ensure compliance
Support audits
What you\'ll need to succeed
Excellent customer service skills
Excellent organisational skills
Ability to work in a team
Competent at Word and Exel
Experience collaborating with customers
You will ideally have experience in dangerous goods, customs procedures, transport and logistics.
What you\'ll get in return
This is a full-time role - Monday to Friday.
8.45-5pm
Hybrid after training
£25-27k
Possible temp to perm for the right candidate
Parking
Great modern offices
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\'s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Care Specialist in Leicester employer: Hays
Join a dynamic team at our client's modern office, where you will thrive in a supportive work culture that prioritises employee growth and development. With a focus on the healthcare sector, this role offers a unique opportunity to engage in meaningful work while enjoying benefits such as hybrid working options, competitive salary, and a collaborative environment that fosters strong relationships with colleagues and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist in Leicester
✨Tip Number 1
Familiarise yourself with the healthcare sector's logistics and customs procedures. Understanding the specific challenges and regulations in this field will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully resolved issues or improved client satisfaction in previous roles. This will demonstrate your ability to deliver excellent service.
✨Tip Number 3
Network with professionals in the transport and logistics industry, especially those who have experience in freight shipments for healthcare. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Brush up on your organisational skills by practising time management techniques. Being able to showcase your ability to handle multiple tasks efficiently will be crucial for this role.
We think you need these skills to ace Customer Care Specialist in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and experience in logistics or transport. Use specific examples that demonstrate your organisational abilities and teamwork.
Craft a Compelling Cover Letter:Write a cover letter that addresses the key responsibilities of the role. Mention your experience with customs procedures and dangerous goods if applicable, and express your enthusiasm for delivering excellent customer service.
Showcase Relevant Skills:In your application, emphasise your proficiency in Word and Excel, as well as any experience you have with freight shipments. This will show that you are well-prepared for the operational duties of the role.
Follow Up:After submitting your application, consider following up with a polite email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight how you went above and beyond to ensure customer satisfaction.
✨Demonstrate Organisational Abilities
The job involves managing multiple tasks such as bookings and paperwork. Be ready to discuss how you prioritise tasks and stay organised in a busy environment. You might even want to share specific tools or methods you use to keep track of your responsibilities.
✨Familiarise Yourself with Logistics and Customs Procedures
If you have experience in dangerous goods or customs procedures, make sure to mention it during the interview. If not, do some research on these topics so you can speak knowledgeably about them. This shows your commitment to the role and willingness to learn.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
