At a Glance
- Tasks: Manage customer accounts and ensure smooth order processing from start to finish.
- Company: Join a well-established global manufacturing business in Wrexham.
- Benefits: Gain valuable experience in a dynamic, customer-facing role with growth potential.
- Other info: Enjoy a collaborative environment with opportunities for professional development.
- Why this job: Be the key link between customers and our manufacturing team, making a real impact.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Your new company
You will join a successful, long-established global manufacturing business based in Wrexham, supplying a loyal international customer base. This is an excellent opportunity to step into a highly visible, customer-facing role that sits at the intersection of Commercial and Supply Chain, offering genuine responsibility and exposure across the wider business.
Your new role
This role is best described as customer account ownership from an operational perspective. You will take end-to-end responsibility for a defined portfolio of customers across European and global markets, acting as the primary point of contact between the customer and the manufacturing plant. You will manage the full customer journey - from order entry and master data accuracy through to delivery performance, KPI management and invoice resolution. Working closely with Planning, Logistics, Quality, Pricing and Commercial teams, you will balance customer expectations with internal capability, making informed decisions and escalating where appropriate. This is a highly interactive role requiring regular customer communication, confidence in managing challenges, and the ability to operate with autonomy once trained.
Key responsibilities include:
- Ownership of customer relationships from order receipt to cash collection
- Management of customer KPIs, service levels and operational performance
Customer Account Specialist - Manufacturing (FTC) employer: Hays
Join a well-established global manufacturing business in Wrexham, where you will thrive in a dynamic work culture that values collaboration and innovation. As a Customer Account Specialist, you will enjoy comprehensive training and development opportunities, ensuring your professional growth while being part of a supportive team dedicated to delivering exceptional customer service. With a focus on employee well-being and a commitment to excellence, this company offers a rewarding environment for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Specialist - Manufacturing (FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the manufacturing sector, especially those who work in customer account roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by understanding the company’s products and services inside out. Show them you’re not just another candidate; demonstrate your knowledge about their operations and how you can enhance customer relationships.
✨Tip Number 3
Practice your communication skills! Since this role is all about managing customer expectations, being able to articulate your thoughts clearly and confidently will set you apart. Role-play common scenarios with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Account Specialist - Manufacturing (FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Account Specialist. Highlight your experience in customer relationship management and any relevant operational skills that align with the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer accounts or improved service levels in previous positions.
Showcase Your Communication Skills:Since this role involves regular customer communication, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hays
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey, from order entry to cash collection. Be ready to discuss how you would manage customer expectations and operational performance, as this role is all about ownership of those relationships.
✨Showcase Your Communication Skills
Since this position requires regular interaction with customers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed customer communications in the past, especially when faced with challenges.
✨Understand the Business Landscape
Research the company’s operations, particularly their manufacturing processes and supply chain dynamics. This will help you demonstrate your understanding of how different teams like Planning, Logistics, and Quality work together to meet customer needs.
✨Prepare for KPI Discussions
Be ready to talk about Key Performance Indicators (KPIs) and how you’ve used them in previous roles. Think of specific metrics you’ve managed and how you ensured service levels were met, as this will show your analytical skills and attention to detail.
