At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service from order to delivery.
- Company: Join a global manufacturing leader known for strong client relationships.
- Benefits: Gain valuable experience in a dynamic, international environment with career growth potential.
- Other info: Exciting opportunity to work across commercial and operational functions.
- Why this job: Be the go-to person for international customers and make a real impact.
- Qualifications: Strong communication skills and a knack for problem-solving required.
The predicted salary is between 30000 - 40000 € per year.
Your new company
You will be joining a well-established, global manufacturing business based in Wrexham, known for its strong client relationships and high-performance supply chain operations. This is an opportunity to step into a highly visible role supporting international customers and gaining exposure across commercial and operational functions.
Your new role
This role goes beyond traditional customer service - it's a customer-facing, account ownership position where you will manage key customer relationships from an operational perspective. You will act as the primary point of contact for a portfolio of international customers, taking responsibility for the end-to-end customer journey from order placement through to delivery performance and resolution.
Day-to-day, you will:
- Manage customer accounts, taking full ownership of orders, service performance and communication
- Act as the main interface between customers and internal teams, including planning, logistics, quality and commercial
- Handle customer queries, changes and challenges in real time, ensuring expectations are managed effectively
- Monitor and manage customer KPIs, taking action to maintain service levels
- Ensure accuracy across order processing, pricing and master data within ERP systems (SAP desirable)
- Support export compliance and documentation requirements for international shipments
Customer Account Executive (Key Accounts) - 18 Month FTC employer: Hays
Join a well-established global manufacturing business in Wrexham, where you will thrive in a dynamic work culture that values strong client relationships and operational excellence. As a Customer Account Executive, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while enjoying a supportive environment that encourages collaboration and innovation. With a focus on employee well-being and a commitment to maintaining high service standards, this role offers a unique chance to make a meaningful impact on international customer accounts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive (Key Accounts) - 18 Month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Account Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, services, and customer base. This will help us tailor your responses and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for customer-facing roles, and don’t forget to highlight your experience in managing key accounts and resolving customer issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to go directly to the source. So, get your application in and let’s land that job together!
We think you need these skills to ace Customer Account Executive (Key Accounts) - 18 Month FTC
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in managing customer relationships. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in a fast-paced environment like ours.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application:Don’t just send a generic application! We love when candidates take the time to tailor their CV and cover letter to our specific job description. Show us why you’re the perfect fit for this Customer Account Executive role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, do some homework on the global manufacturing business. Understand their products, values, and how they maintain strong client relationships. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Customer Management Skills
Since this role involves managing key customer relationships, be ready to share specific examples from your past experiences. Highlight how you've handled customer queries or challenges, and how you ensured a smooth end-to-end customer journey.
✨Familiarise Yourself with KPIs
Understanding customer KPIs is crucial for this position. Brush up on what KPIs are relevant in customer account management and be prepared to discuss how you’ve monitored and managed them in previous roles. This shows you’re proactive and results-driven.
✨Showcase Your Teamwork Abilities
This role requires acting as the main interface between customers and internal teams. Be ready to talk about how you’ve collaborated with different departments like planning, logistics, and quality assurance to resolve issues and improve service performance.
