Disrepair Manager in Croydon

The London Borough of Croydon are seeking an experienced Disrepair Manager to join their Housing Property team.

A forward-thinking London local authority is seeking an experienced Disrepair Manager to join its Housing Directorate. With a strong commitment to delivering safe, high-quality homes and improving outcomes for residents, the organisation is undertaking an ambitious transformation programme across its housing services.

As Disrepair Manager, you will lead on the effective management of housing disrepair across the borough, ensuring claims are handled efficiently, compliantly and with a strong customer focus. You will manage a small specialist team and work closely with internal teams, contractors and legal representatives to drive performance and deliver service improvements. Key responsibilities include:

• Leading on the investigation and management of disrepair and Environmental Protection Act claims
• Managing and developing a team of disrepair surveyors and support staff
• Ensuring full compliance with disrepair protocol, legislation and health & safety requirements
• Monitoring performance, identifying trends and insights to inform continuous service improvement
• Managing contractor performance and ensuring value for money and quality delivery
• Acting as a key liaison with solicitors, residents, contractors and internal stakeholders
• Overseeing complaint resolution and enhancing customer satisfaction outcomes
• Supporting wider repairs and maintenance service delivery, including inspections and quality assurance

You will play a key role in driving a proactive and data-led approach to disrepair, improving outcomes for residents while minimising risk.

To be successful in this role, you will bring:

• Strong experience in housing repairs, maintenance or disrepair management
• Proven track record of managing legal disrepair cases and claims
• Sound knowledge of housing legislation, including the Landlord and Tenant Act and disrepair protocol
• Experience managing contractors, performance and service delivery
• Strong leadership and stakeholder management skills
• Excellent communication, negotiation and problem-solving ability
• A proactive, solutions-focused approach with a commitment to service improvement
• Relevant construction or building qualification (e.g. HNC or equivalent)

£55,323 to £57,402 per annum. Up to 31 days annual leave, plus bank holidays, with the option to purchase up to 10 additional days. Opportunity to shape the future of housing asset management and repairs services in a major London borough. A key leadership role within a high-impact transformation programme. Collaborative and supportive working environment. Competitive local government benefits package, including access to the Local Government Pension Scheme - a market-leading defined benefit scheme with circa 18%+ employer contribution. Flexible working opportunities.

This campaign is being managed exclusively by Hays. If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV. For a confidential discussion or if you have any questions, please contact me directly using my Hays contact details.