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- Tasks: Manage housing services, tackle tenancy issues, and support community safety.
- Company: A values-led housing organisation dedicated to safe, sustainable communities.
- Benefits: Competitive pay, flexible hours, and professional development opportunities.
- Other info: Dynamic role with varied responsibilities and excellent team support.
- Why this job: Make a real difference in people's lives and communities every day.
- Qualifications: Experience in housing management and strong case management skills required.
The predicted salary is between 56000 - 64000 £ per year.
Your new company is a large, values-led housing organisation seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high-quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do.
Your new role involves delivering effective tenancy and housing management services, with a strong focus on managing behaviour-related tenancy breaches and reducing the risk of tenancy failure. This includes managing complex cases such as anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person-centred interventions to achieve sustainable outcomes for customers and communities.
You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately. This is an agile, non-patch-based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands.
What you'll need to succeed:
- Proven experience managing ASB and tenancy breach cases within a housing or similar environment
- Strong case management skills, including working with vulnerable customers and safeguarding frameworks
- Good working knowledge of housing law, ASB legislation and tenancy enforcement processes
- Experience working in partnership with external agencies such as police, social services and local authorities
- Excellent written and verbal communication skills, including the ability to prepare court-ready documentation
- Ability to work independently, prioritise effectively and make sound decisions under pressure
- Strong problem-solving and analytical skills with a customer-focused approach
- Full driving licence with access to an insured vehicle (or the ability to travel extensively)
- Willingness to work flexibly, including outside standard hours, where required
What you'll get in return:
- Competitive hourly rate of up to £28 per hour + expenses
- Opportunity to work within a well-established housing organisation making a genuine impact on communities
- Exposure to complex, meaningful casework with excellent multi-agency collaboration
- Flexible working arrangements and varied day-to-day responsibilities
- Support from experienced team leaders and access to ongoing professional development
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Officer in Coventry employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and ASB legislation. Be ready to discuss real-life scenarios where you've successfully managed tenancy breaches or worked with vulnerable customers. Show them you’re the right fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Check out our website for the latest Housing Officer vacancies. Applying directly through us not only gives you access to exclusive roles but also helps us support you better throughout the application process!
We think you need these skills to ace Housing Officer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ASB and tenancy breaches. We want to see how you've tackled similar challenges in the past, so don’t hold back on those details!
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use examples that demonstrate your ability to prepare court-ready documentation and communicate effectively with various stakeholders.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can think on their feet! Include specific instances where you’ve successfully managed complex cases or resolved issues under pressure. This will show us you’re up for the challenge.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Know Your Housing Law
Brush up on your knowledge of housing law and ASB legislation before the interview. Being able to discuss relevant laws and how they apply to tenancy breaches will show that you’re well-prepared and knowledgeable about the role.
✨Showcase Your Case Management Skills
Prepare examples of complex cases you've managed, especially those involving vulnerable customers. Highlight your problem-solving skills and how you’ve successfully navigated challenging situations to achieve positive outcomes.
✨Demonstrate Collaboration Experience
Since the role involves working with various external agencies, be ready to discuss your experience in partnership working. Share specific instances where you collaborated with local authorities or police to resolve issues effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing court-ready documentation. Strong written and verbal communication skills are crucial, so consider doing mock interviews to refine your delivery.