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- Tasks: Be the go-to person for support, managing requests and ensuring smooth operations.
- Company: Join a leading facilities management provider with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, stable hours, and a supportive team environment.
- Why this job: Gain valuable experience in a respected company while working in a dynamic setting.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office.
- Other info: Potential for contract extension beyond initial maternity cover.
Contract Support / Helpdesk Admin – Southampton Full-Time On-Site Monday-Friday, 8am-5pm
Your new company
An established organisation with a strong reputation for service excellence is seeking a proactive and customer focused Contract Support / Helpdesk Coordinator to join its on site team in Southampton. Working front of house on reception, you\’ll play a central role in ensuring the smooth day to day running of operational, engineering and administrative activities. This is an excellent opportunity to join a busy, professional environment where no two days are the same, and where your organisational talents will make a visible impact.
Your new role
As the face of the site and the core support to the contract team, you will handle a blend of reception duties and helpdesk coordination-acting as the first point of contact for visitors, clients, and internal teams. You\’ll manage all incoming enquiries, monitor email and Logit requests, and ensure tasks are allocated, progressed and closed efficiently.
Key responsibilities include:
Delivering a welcoming, customer focused reception service from 8am-5pm.
Managing helpdesk activity, including triaging, prioritising and responding to email and Logit requests.
Operating the QFM and financial systems daily to raise, allocate and monitor work orders and PPMs.
Maintaining strong communication with engineers, management, and client representatives via email, phone and Teams.
Producing daily/weekly reports and keeping accurate, up to date contract documentation and financial records.
Supporting SLA and KPI delivery through proactive task management and workflow coordination.
Assisting with switchboard calls when required and providing general organisational support to the wider team.
This is a role where you\’ll be right at the centre of operations – balancing customer interaction, admin precision, and real time coordination.This is a maternity cover role starting in November (potentially earlier), with the possibility of extension beyond 12 months.
What you\’ll need to succeed
To excel in this position, you\’ll bring:
A good standard of education, including GCSEs (or equivalent) in Maths and English.
Strong IT skills, including confident use of Word, Excel and Outlook (PowerPoint desirable).
Experience in a customer facing role, ideally within reception, helpdesk, facilities or service coordination.
Excellent verbal communication skills and a professional, approachable manner.
A highly organised, self motivated and systematic approach, with strong attention to detail.
The ability to prioritise effectively, stay calm under pressure and deliver results within time and quality standards.
A team oriented attitude combined with the confidence to work independently when required.
You\’ll be committed, reliable, discreet, and motivated to deliver outstanding service consistently.
What you\’ll get in return
You\’ll join a supportive and professional team where your contribution is central to the smooth running of the contract. This role offers:
A stable Monday-Friday working pattern
A varied and engaging workload with visibility across the wider contract team.
The chance to build strong operational and administrative skills within a respected organisation.
A front of house position where you can truly make a difference to both staff and visitors.
This is an ideal opportunity if you enjoy being organised, customer focused and at the heart of a busy environment.
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Contract Support Administrator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. As a Contract Support Administrator, you'll be the face of the company. Role-play with a friend or family member to nail down how you’ll handle those tricky customer interactions.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and thinking about how you can contribute to the team. Plus, it gives you a chance to find out if the role is right for you too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Contract Support Administrator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your administrative skills and customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. We love seeing candidates who are genuinely excited about joining our team, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the facilities management provider. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Administrative Skills
As a Contract Support Administrator, strong administrative skills are key. Be prepared to discuss your experience with managing job requests, using systems like QFM, and any relevant software. Bring examples of how you've successfully handled similar tasks in previous roles.
✨Demonstrate Customer Service Excellence
Since this role involves face-to-face support, think of specific instances where you provided outstanding customer service. Highlight your ability to remain calm under pressure and how you’ve resolved issues for customers or colleagues in the past.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, daily responsibilities, and opportunities for growth within the company. This shows that you’re proactive and genuinely interested in how you can contribute to their success.
