At a Glance
- Tasks: Assist customers with queries via phone and email, delivering top-notch service.
- Company: A leading financial services company in Nantgarw.
- Benefits: Earn £12.71 per hour, enjoy flexible hours, and potential hybrid work.
- Other info: Temporary role until 31/12/26 with opportunities for overtime and career growth.
- Why this job: Join a supportive team and develop your customer service skills while making a difference.
- Qualifications: Previous customer service experience is preferred; call centre experience is a plus.
The predicted salary is between 25000 - 27000 £ per year.
Customer Service Advisor, Nantgarw, £12.71 p/h, Mon to Fri, until 31/12/26
Your new company
A financial services company based in the Nantgarw area.
Your new role
Working as a Customer Service Advisor, you will be responsible for dealing with a wide range of customer queries via telephone and email. You'll be responsible for providing first-class customer service and dealing with queries in a polite and efficient manner.
What you'll need to succeed
- You have worked previously in a customer service capacity and be comfortable speaking to customers at all levels.
- Previous call centre experience is highly desirable.
- Full training will be provided, but you'll understand the fundamentals of providing good customer service.
What you'll get in return
- This is a temporary role to start ASAP.
- The hourly rate for the role is £12.71 per hour, hours of work are 37.5 hours per week, Monday to Friday.
- There may be the opportunity to work overtime.
- Start at 9am, finish at 5.15pm, 45 minutes for lunch - there could be a little flexibility with start/finish times if required.
- The role is likely to last until 31/12/26 with a possible extension.
- One full competency in the role has been demonstrated, there will be an opportunity to work in a hybrid working model, which is 3 days in office, 2 days from home.
- Full competency is normally attained after 3-6 months in the role.
Please note that you will need to successfully pass a credit check and DBS check as part of the onboarding process.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Centre Agent/Customer Service Advisor employer: Hays
Join a dynamic financial services company in Nantgarw, where we prioritise employee well-being and professional growth. As a Customer Service Advisor, you'll enjoy a supportive work culture with comprehensive training, flexible working hours, and the potential for hybrid work arrangements after demonstrating your skills. With competitive pay and opportunities for overtime, this role offers a rewarding experience in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent/Customer Service Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customer queries over the phone, try role-playing with a friend or family member. This will help you get comfortable speaking clearly and confidently, which is key for a Customer Service Advisor.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Plus, it gives you a chance to find out if this job is the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Contact Centre Agent/Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled queries in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Keep it friendly and professional, just like the service we provide.
Be Clear and Concise:When filling out your application, keep your answers straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Remember, we’re looking for effective communication skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Before the interview, brush up on the fundamentals of customer service. Understand what makes for great service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about providing excellent service.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as how you handle difficult customers or resolve conflicts. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, make sure to demonstrate your verbal skills during the interview. Speak clearly and confidently, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re engaged and willing to communicate effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, training processes, or what success looks like in the role. It shows your interest in the position and helps you gauge if it’s the right fit for you.
