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- Tasks: Provide 2nd line IT support and troubleshoot complex issues.
- Company: Join a well-structured IT team in Bangor/Newtownards.
- Benefits: Competitive day rate of £150-£200 and immediate start.
- Other info: Great opportunity to mentor 1st line colleagues and grow your skills.
- Why this job: Kickstart your career in a fast-paced environment with real impact.
- Qualifications: Experience in 2nd Line Support and strong knowledge of Microsoft 365.
The predicted salary is between 19500 - 26000 £ per year.
We're recruiting a Service Desk Technician for an immediate‑start contract based in the Bangor / Newtownards area. This is a great opportunity for someone with solid 1st line support experience who's comfortable working in a fast‑paced environment.
The role:
- Providing 2nd line IT support for incidents and service requests
- Troubleshooting and resolving more complex issues across Windows OS, Microsoft 365, Active Directory, hardware, and applications
- Supporting and mentoring 1st line colleagues where required
- Managing tickets through to resolution within agreed SLAs
- Working closely with infrastructure and third‑party teams on escalations
What we're looking for:
- Proven experience in a 2nd Line Service Desk / IT Support role
- Strong hands‑on knowledge of Microsoft 365, Windows, Active Directory, and desktop support
- Confident troubleshooting and problem‑solving skills
- Strong communication skills with a customer‑focused approach
- Available to start immediately
What's on offer:
- Contract day rate between £150-£200 (depending on experience)
- On‑site role in the Bangor / Newtownards area
- Well‑structured environment with an established IT team
- Immediate start
Apply now or get in touch for a confidential chat to discuss the role.
Service Desk in Comber employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk in Comber
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting and supporting various systems, make sure you can confidently discuss your experience with Microsoft 365, Windows, and Active Directory.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to share specific examples of how you've tackled complex issues in the past. This will demonstrate your hands-on knowledge and customer-focused approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk in Comber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Microsoft 365, Windows, and Active Directory.
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Service Desk role. Mention your troubleshooting skills and any mentoring experience you have with 1st line colleagues.
Show Off Your Communication Skills: Since this role requires strong communication, make sure your application reflects that. Use clear and concise language, and don’t forget to convey your customer-focused approach in both your CV and cover letter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Hays
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role is all about providing support, be prepared to demonstrate your customer-focused approach. Think of examples where you've successfully resolved issues for users and how you communicated with them throughout the process.
✨Familiarise Yourself with Ticket Management
Understand the importance of managing tickets through to resolution within agreed SLAs. Be ready to talk about any ticketing systems you've used and how you prioritise tasks in a fast-paced environment.
✨Prepare for Team Dynamics
This role involves working closely with both 1st line colleagues and third-party teams. Think about how you've mentored others or collaborated with different teams in the past, and be ready to share those experiences during your interview.