Collections Administrator

New Customer Service/Collections post available immediately! Monday to Friday, 35 hours per week. Oxford, 2 days in the office per week.

You will be joining a well-established and respected publishing organisation with a strong reputation for delivering high-quality content to customers across a range of sectors. Committed to innovation and excellence, the business combines industry expertise with a customer-focused approach, helping to connect audiences with trusted information and resources.

As part of a busy and supportive team, you will play a key role in managing customer accounts and ensuring a positive customer experience throughout the payment and collections process. Working with both domestic and international customers, you will be responsible for maintaining accurate account records, handling customer queries, processing account updates, and supporting the timely collection of outstanding payments. You will build strong relationships with customers and internal stakeholders, helping to resolve queries efficiently and professionally while ensuring all activity is completed in line with company policies and procedures. Using internal systems, including SAP S/4HANA, you will maintain accurate records and monitor accounts. This is a varied role that combines administration and customer service, making it ideal for someone who enjoys working with customers, has strong attention to detail, and is confident using business systems and processes.

What you’ll need to succeed:

• Excellent customer service and communication skills, with the ability to build positive relationships and resolve queries professionally.
• Highly organised, detail-oriented, and comfortable working with large volumes of information while maintaining accuracy.
• Previous experience in an administrative, customer service, or accounts-based role would be advantageous.
• Strong Excel skills are essential, including the use of Pivot Tables and VLOOKUPs, while experience with SAP S/4HANA would be highly beneficial.
• A proactive team player with a positive attitude and the ability to manage your workload effectively in a fast-paced environment.

What you’ll get in return:

You’ll receive the opportunity to join a well-established organisation in a varied and rewarding temporary role through to the end of October. You’ll benefit from a flexible hybrid working arrangement, with just two days per week required in the office and the remainder working from home. This position is available for an immediate start, making it an excellent opportunity for candidates looking to secure their next role quickly and gain valuable experience within a supportive team environment.

What you need to do now:

If you’re interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.