At a Glance
- Tasks: Deliver exceptional customer service and support branch operations in a dynamic role.
- Company: Respected organisation in the insurance and financial services sector with a strong reputation.
- Benefits: Competitive salary, annual bonus, full training, hybrid working, and generous holiday allowance.
- Other info: Join a supportive team focused on professional development and long-term careers.
- Why this job: Kickstart your career in a professional environment with clear progression opportunities.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 26000 - 30000 £ per year.
A well-established and highly respected organisation within the insurance and financial services sector, this business has built a strong reputation for delivering a personal, relationship-led service to customers across both personal and commercial lines. With a long-standing presence in the market, they pride themselves on being more than just a provider - acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey. You’ll be joining a supportive, collaborative branch team where professional development is prioritised, and employees are encouraged to build long-term careers.
As a Customer Support Adviser, you will play a key role in delivering an exceptional customer experience while supporting the smooth and efficient running of the branch. This is a varied role combining customer service, administration, and consultative sales, offering real progression into the insurance industry.
Key responsibilities include:
- Providing high-quality service to customers face-to-face, over the phone, and via email
- Managing customer queries, policy renewals, and mid-term adjustments
- Processing policy changes and maintaining accurate customer records
- Identifying opportunities to cross-sell and recommend appropriate insurance products
- Supporting customers through claims, offering guidance and reassurance
- Handling administrative tasks to ensure efficient branch operations
- Working in line with regulatory standards and compliance requirements
- Developing your knowledge through structured training, including working towards industry-recognised insurance licences
This is an excellent opportunity for someone looking to step into a professional, customer-focused role with long-term career prospects.
To be successful in this role, you will bring:
- Previous customer service experience (essential)
- Strong communication skills, with the ability to build rapport and trust
- High attention to detail, particularly when handling administrative tasks
- Confident in using systems and managing customer data
- Good organisational and time management skills
- A proactive mindset, with the ability to identify customer needs and opportunities
Desirable (but not essential):
- Experience within insurance, financial services, or a regulated environment
- Background in high-end, premium, or consultative customer service environments
Most importantly, you’ll be someone who is eager to learn, professionally driven, and committed to delivering excellent service.
In return, you’ll be offered:
- Salary of £26,000 - £30,000, depending on experience
- Annual bonus of up to 10%
- Full training and support, including professional qualifications
- Hybrid working
- Monday to Friday working hours (no weekends)
- Generous holiday allowance plus bank holidays
- Pension scheme and additional benefits package
- Clear progression opportunities within the business
This is more than just a job - it’s a chance to develop a career in a stable, professional, and rewarding environment.
If you’re a customer-focused professional looking to take the next step in your career within a reputable organisation, we’d love to hear from you. If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Customer Support Adviser in Cobham, Surrey employer: Hays
Join a well-established and highly respected organisation in the insurance and financial services sector, where you will be part of a supportive and collaborative team dedicated to delivering exceptional customer service. With a strong focus on professional development, this role offers full training, clear progression opportunities, and a competitive salary package, all within a stable and rewarding environment in Cobham. Embrace the chance to build a long-term career while enjoying hybrid working and generous benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Adviser in Cobham, Surrey
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be in a customer-focused role, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will help you stand out as someone who truly understands the importance of excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Adviser in Cobham, Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Adviser role. Highlight any previous customer service experience and relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention why you want to work with us at StudySmarter.
Showcase Your Communication Skills:As a Customer Support Adviser, strong communication is key. In your application, demonstrate your ability to build rapport and trust with customers. Use clear and professional language to reflect your communication style.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows us you're keen to join the StudySmarter family!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples where you went above and beyond for a customer.
✨Research the Company
Familiarise yourself with the company’s values and services. Understanding their approach to customer service will help you align your answers with what they’re looking for. Mentioning their reputation for personal service can show you’re genuinely interested.
✨Prepare for Common Questions
Anticipate questions related to handling customer queries, policy renewals, and administrative tasks. Practise your responses to demonstrate your organisational skills and attention to detail, which are crucial for this role.
✨Show Your Eagerness to Learn
Express your enthusiasm for professional development and learning about the insurance industry. Highlight any relevant training or qualifications you’re pursuing, as this shows you're committed to growing within the company.
