Client Manager

Hays Client Manager

Southend-on-Sea

5 days on-site per fortnight

Who we are: At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless.

With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays means being part of a global business leader, making a difference in the world of work alongside over 12,000 people across 32 countries.

The Opportunity:

Working within our Enterprise Solutions division, the Client Manager will be responsible for service delivery of a large-scale total talent management program for this long-standing, high profile and successful customer partnership. You will report directly into the Account Director.

Based in Southend, you will lead a well-established team responsible for end-to-end vacancy management, sourcing, supply chain management and compliance, and lead on key relationships within the customers’ HR, Talent and hiring manager communities. Successful delivery also relies on collaboration with Hays internal colleagues as well as supply chain partners. We are seeking a pro-active account manager who will lead by example and thrive in a role where multitasking is essential.

You will be responsible for delivering an exceptional service to the customer in line with our contractual commitments. This unique position requires someone who is not only a strong leader but also analytical, data driven, and displays strong customer centric behaviours.

This is a public services account so will likely suit someone who is passionate about the purpose and impact that public sector organisations have. Working knowledge of MSP’s and or RPO’s would be beneficial.

Day-to-Day Responsibilities:

• Lead team and manage overall service delivery
• Develop and nurture relationships with key contacts, internally and externally
• Provide specialist advice, support, and recommendations on specific market conditions
• Achieve budgets, contributing to team targets
• Identify and escalate areas for improvement in service delivery
• Manage customer or candidate disputes effectively
• Explore appropriate opportunities for additional Hays\’ services
• Ensure compliance with service agreements, contracts, and client requirements
• Develop a high-performance culture aligned with Hays\’ values

To be successful, you should have:

• Proven experience in engaging, collaborating, and understanding the demands of stakeholders (customers, candidates, suppliers, and internal colleagues)
• Strong leadership and relationship management skills
• Effective time management skills
• Ability to analyse complex reports and data and present back to stakeholders regularly
• Effective objection handling and active listening skills
• Thorough understanding of the recruitment cycle and awareness of methods and techniques to support the process
• Ownership and accountability for workload and key deliverables
• Ambition to drive the service forward through continuous improvement
• Proficiency in managing compliance requirements and recruitment technology systems
• Strong verbal and written communication skills

It would be beneficial to have:

• Public sector experience
• Experience within a managed service environment

What You Will Get in Return:

• A culture that rewards success and offers the opportunity to influence your earning potential.
• Access to industry-leading technology and renowned training programs.
• Flexible hybrid working patterns.
• Opportunities to take your career globally.
• Incentives and rewards recognizing performance locally, regionally, and nationally.
• A broad range of employee wellbeing initiatives and benefits.
• Referral bonus scheme.
• Support networks such as Hays Pride and Parents@Hays.
• Paid charity day for all employees (#HaysHelps) and collaboration with charity partners.

Life at Hays offers the chance for growth, varied career paths, exciting challenges, and a culture of inclusion that celebrates diversity. If you’re thinking of a new tomorrow for your career, let’s work together to create it!

At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.