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- Tasks: Manage key client accounts and develop strategies to enhance relationships and revenue.
- Company: Join a leading business in the tech sector, driving innovation and client success.
- Benefits: Enjoy hybrid work, generous holidays, and a profit-related bonus scheme.
- Why this job: Be a trusted advisor, make an impact, and thrive in a collaborative environment.
- Qualifications: Experience in tech or telecoms, strong relationship-building skills, and data-savvy.
- Other info: Birthday off and a full benefits package discussed at the interview.
The predicted salary is between 26000 - 39000 £ per year.
An excellent business within the technology sector.
As the Client Account Manager, you'll help grow the business by creating and carrying out plans for important clients. You'll work closely with internal teams to provide solutions that meet client needs and find new ways to improve relationships and expand the business. You'll be a trusted advisor to customers, offering helpful insights and ensuring they get long-term value. Your job will include handling contract negotiations and making sure different teams work well together. Your efforts will be key in reaching revenue goals, keeping clients happy, and maintaining strong relationships with all main accounts.
The job:
- Build and maintain long-term relationships with key clients acting as their trusted advisor to understand their business needs and challenges.
- Create and follow strategic plans to grow revenue, improve client engagement, and find opportunities to sell more services.
- Keep client data updated and share important insights with internal teams to ensure everyone is on the same page.
- Work closely with internal teams on pricing and proposals, making sure you deliver a high-quality service that meets client expectations.
- Lead contract negotiations, manage renewals, and ensure agreements are followed to prevent service disruptions.
- Run high-level service review meetings, coordinating internal teams and presenting service reports to senior stakeholders.
- Handle complex client issues quickly, working to resolve them and maintain trust during tough situations.
What you'll need to succeed:
- Experience within the technology, broadband, or telecoms industry, with the ability to communicate with technical and non-technical colleagues/clients.
- Strong skills in building and nurturing client relationships, acting as a trusted advisor who understands business needs.
- Knowledge of contract negotiations and managing renewals, including the financial implications and profitability.
- Data-savvy, with the ability to analyse performance metrics, spot trends, and drive improvements.
- Effective collaboration with cross-functional teams like sales, operations, and customer success for seamless service delivery.
- It is desirable to have prior experience in account management and any extra languages are beneficial.
What you'll get in return:
- 2 days a week in the office and the rest working from home.
- Generous holiday entitlement and your birthday off!
- Profit-related bonus scheme.
- A full benefits package will be explained at the interview.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Client Account Manager employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Familiarise yourself with the technology sector, especially broadband and telecoms. Understanding industry trends and challenges will help you speak confidently about how you can add value to clients.
✨Tip Number 2
Network with professionals in account management and related fields. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your experience in building client relationships. Think of specific examples where you've successfully managed accounts or resolved complex issues, as these will demonstrate your capability.
✨Tip Number 4
Brush up on your negotiation skills. Since the role involves contract negotiations, being able to articulate your approach to handling renewals and agreements will set you apart from other candidates.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the technology, broadband, or telecoms sectors. Emphasise your skills in building client relationships and any experience with contract negotiations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed client accounts and improved relationships in previous positions.
Highlight Data Analysis Skills: Since the role requires being data-savvy, include examples of how you've used data to drive improvements in client engagement or service delivery. This will demonstrate your ability to analyse performance metrics effectively.
Prepare for Interview Questions: Anticipate questions related to client relationship management and contract negotiations. Be ready to discuss how you handle complex client issues and provide examples of successful strategies you've implemented in the past.
How to prepare for a job interview at Hays
✨Understand the Company and Industry
Before your interview, make sure to research the technology sector and the specific company. Understand their products, services, and recent developments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
As a Client Account Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully nurtured client relationships or resolved conflicts. This will highlight your skills as a trusted advisor.
✨Prepare for Contract Negotiation Questions
Since the role involves handling contract negotiations, be ready to discuss your experience in this area. Think of specific instances where you negotiated terms or managed renewals, and be prepared to explain your approach and the outcomes.
✨Demonstrate Data Savviness
The job requires being data-savvy, so be prepared to discuss how you've used data to drive improvements in previous roles. Bring examples of performance metrics you've analysed and how those insights led to better client engagement or service delivery.
