At a Glance
- Tasks: Lead root cause analysis for major incidents and drive improvements in IT operations.
- Company: Join Hays, a global recruitment leader focused on innovation and technology.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and operational excellence.
- Why this job: Make a real impact by solving complex problems and enhancing service stability.
- Qualifications: Experience in RCA, Problem Management, and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Important High Level Summary Notes
Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat.
For this role, you must be able to demonstrate:
- Hands-on ownership of Root Cause Analysis for major incidents (P1/P2)
- Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe)
- Ability to analyse technical, process, and organisational causes of failure
- Experience working within Incident, Major Incident, and Problem Management functions
- Confidence to challenge engineering teams and vendors on root causes and corrective actions
- Experience producing high-quality RCA reports (timeline, impact, contributing factors, actions)
This role is not suitable for candidates whose experience is limited to service desk, incident coordination, reporting/MI analysis, or supporting RCA without ownership. If your experience does not include the above, this role will not be a match. Unfortunately, no sponsorship options are available for this position.
The Role
A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role sits within our Technology Operations function and is responsible for leading root cause investigations across major incidents and recurring issues.
You will work across engineering, operations, and vendor teams to identify underlying causes of failure and ensure sustainable corrective and preventative actions are implemented. This is a hands-on analytical role, requiring structured thinking, technical understanding, and the ability to influence outcomes without direct authority.
What You'll Own
- Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms.
- Problem Management: Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability.
- Data & Investigation: Collect and analyse technical, process, and organisational data to build a complete view of failure points.
- Reporting & Documentation: Produce clear, structured RCA reports including timelines, impact assessments, and corrective actions.
- Stakeholder Collaboration: Work closely with engineering, operations, and vendor teams to validate findings and drive remediation.
- Continuous Improvement: Contribute to operational maturity by improving RCA quality, consistency, and effectiveness across the organisation.
What We're Looking For
You will bring experience from complex IT environments where incident volumes are high and service stability is critical. Key experience includes:
- Strong background in Problem Management, RCA, or Major Incident analysis
- Experience in enterprise IT operations environments
- Proven understanding of ITIL processes
- Ability to analyse complex technical and process-driven issues
- Strong written and verbal communication skills
- Confidence working with technical teams and challenging assumptions
RCA Analyst in City of London employer: Hays
Hays is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within its Technology Operations team. Employees benefit from hands-on involvement in critical root cause analysis, with ample opportunities for professional growth and development in a fast-paced environment. Located in a vibrant area, Hays provides a supportive atmosphere where your contributions directly impact the company's success and operational maturity.
StudySmarter Expert Advice🤫
We think this is how you could land RCA Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Hays or similar companies. A friendly chat can open doors and give you insider info about the RCA Analyst role.
✨Tip Number 2
Prepare for interviews by brushing up on your RCA methodologies. Be ready to discuss how you've applied techniques like the 5 Whys or Fishbone in past roles. We want to see your hands-on experience shine!
✨Tip Number 3
Showcase your analytical skills! Bring examples of your RCA reports to the table during interviews. Highlight how your findings led to real improvements in processes or stability—this will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace RCA Analyst in City of London
Some tips for your application 🫡
Show Off Your RCA Skills:Make sure to highlight your hands-on experience with Root Cause Analysis in your application. We want to see how you've tackled major incidents and the methodologies you've used, like 5 Whys or Fishbone. This is your chance to shine!
Be Clear and Concise:When writing your application, keep it structured and to the point. We appreciate clarity, so make sure your RCA reports and experiences are easy to read. Use bullet points if it helps – we love a good list!
Tailor Your Application:Don’t just send a generic application! We want to see how your specific experiences align with the role. Mention your background in Problem Management and how you’ve influenced outcomes in previous roles. Make it personal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hays
✨Know Your RCA Methodologies
Make sure you brush up on the structured RCA methodologies like 5 Whys, Fishbone, and Fault Tree. Be ready to discuss how you've applied these in past roles, as this will show your hands-on experience and understanding of the processes.
✨Prepare for Technical Challenges
Expect to be challenged on your technical knowledge and problem-solving skills. Think of examples where you've had to analyse complex issues and how you influenced outcomes without direct authority. This will demonstrate your ability to work collaboratively with engineering teams.
✨Showcase Your Reporting Skills
Be prepared to talk about your experience in producing high-quality RCA reports. Bring examples that highlight your ability to document timelines, impacts, and corrective actions clearly. This is crucial for the role, so make it a focal point in your discussion.
✨Emphasise Continuous Improvement
Discuss how you've contributed to operational maturity in previous roles. Share specific instances where you've improved RCA quality or consistency, as this aligns perfectly with what the company is looking for in a candidate.
