At a Glance
- Tasks: Deliver outstanding customer experiences across German, Italian, or French markets.
- Company: Join a successful manufacturing business with a global footprint.
- Benefits: Competitive salary, flexible working options, and modern facilities.
- Other info: Enjoy the flexibility of remote work and excellent career growth opportunities.
- Why this job: Be part of an expanding company and make a real impact on customer satisfaction.
- Qualifications: Fluency in German, Italian, or French and strong communication skills required.
The predicted salary is between 35000 - 38000 € per year.
You will get the fantastic opportunity to work for a successful and long-standing manufacturing business based in Wrexham on an 18 month fixed term basis. This job vacancy has arisen due to succession planning for planned team movement.
Working with a key customer base across German, Italian or French markets, you will be working across core commercial and supply chain functions to deliver an outstanding customer experience. Your role will incorporate various functions, such as master data maintenance, managing your customer order book, liaising with different teams such as logistics, planning and quality, and ultimately managing the customer journey to the plant. You will ensure customer forecasts are accurate and work with material planning for any special requests.
You will be a good communicator, where you are able to converse across all levels in German, Italian or French and English, demonstrating an enthusiastic and proactive work ethic. You will be eager to produce high quality work and show a keen eye for detail to ensure there are no errors being processed. You will have a good working knowledge of ERP systems, preferably SAP, and be comfortable managing customer data.
Moreover, you will be organised and highly customer focused, with a good sense of initiative to make sound business decisions to support customer requirements which comply with company policy.
Not only will you have the opportunity to join a truly exciting and expanding company with a global footprint, you will have a competitive salary of £35,000 - £38,000 for an 18 month fixed term post. You will be based in Wrexham, with ample on-site parking, and modern facilities. Post probation, you will be able to work from home 2 days per week.
Locations
Customer Support Advisor with Language in Chirk, Wrexham employer: Hays
Join a well-established manufacturing business in Wrexham, where you will thrive in a supportive and dynamic work environment that values employee growth and development. With competitive salaries, modern facilities, and the flexibility to work from home part-time after probation, this role offers a unique opportunity to engage with international markets while ensuring an outstanding customer experience. Embrace the chance to be part of a company that prioritises teamwork and innovation, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor with Language in Chirk, Wrexham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the role and help you stand out when it comes to interviews.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and language skills. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your language skills! If you're fluent in German, Italian, or French, make sure to highlight this during your interview. We want to see how you can use these skills to enhance the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Advisor with Language in Chirk, Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Advisor role. Highlight your language skills and any relevant experience in customer service or ERP systems like SAP.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've delivered outstanding customer experiences in the past, especially in multilingual environments.
Show Off Your Communication Skills:Since you'll be liaising with various teams and customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to showcase your ability to converse at all levels.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you can easily keep track of your application status!
How to prepare for a job interview at Hays
✨Know Your Customer Support Basics
Brush up on the fundamentals of customer support, especially in a multilingual context. Be ready to discuss how you would handle customer queries in German, Italian, or French, and demonstrate your understanding of the importance of delivering an outstanding customer experience.
✨Familiarise Yourself with ERP Systems
Since the role requires knowledge of ERP systems like SAP, make sure you understand how these systems work. If you have experience with them, prepare to share specific examples of how you've used ERP systems to manage customer data or improve processes.
✨Showcase Your Communication Skills
As a Customer Support Advisor, effective communication is key. Prepare to give examples of how you've successfully communicated with different teams or customers in the past. Highlight your ability to converse at all levels and how you adapt your communication style based on the audience.
✨Demonstrate Your Organisational Skills
This role requires a keen eye for detail and strong organisational skills. Think of instances where you've managed multiple tasks or projects simultaneously. Be ready to explain how you prioritise your workload and ensure accuracy in your work to avoid errors.
