At a Glance
- Tasks: Be the go-to person for residents during a re-roofing project, ensuring smooth communication.
- Company: Leading building contractor focused on social housing refurbishment.
- Benefits: Competitive salary, mileage expenses, and flexible payment options.
- Other info: Join a supportive team and gain valuable experience in a dynamic environment.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Full UK driving licence and experience in customer service or liaison roles.
The predicted salary is between 32243 - 39408 £ per year.
We are recruiting a Tenant Liaison Officer for a re-roofing project in Wythenshawe on a 6-month minimum temp assignment.
Full UK driving licence and valid business insurance is required for this role.
Looking to get someone in post ASAP, with interviews via teams this week.
Your new role A leading building contractor specialising in social housing refurbishment in Wythenshawe is looking for a Tenant Liaison Officer to join their team.
You'll be the main point of contact for residents throughout re-roofing schemes- ensuring communication is clear, issues are resolved quickly, and customers feel supported from start to finish.
What you'll need to succeed Full UK driving licence Previous experience in customer service or a similar liaison role Strong communication and people skills Excellent organisation and attention to detail Ability to manage multiple tasks and deadlines Confident using client systems and trackers A calm, problem-solving approach
What you'll do Liaise with residents, scheme managers and site teams Issue pre-introduction letters and act as the main point of contact Complete pre-entry surveys, including photos/videos of affected areas Keep customers updated throughout works and ensure satisfaction on completion Manage client systems, trackers and customer claims/compensation requests Monitor and report on customer satisfaction Support with tenancy agreement distribution/collection where required Liaise with service suppliers (gas, broadband, telephone) when needed What you'll get in return Competitive salary Option to be paid PAYE or Umbrella Mileage expenses
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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Locations
Tenant Liaison Officer in Cheshire, Warrington employer: Hays
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StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays:Your cover letter is your chance to shine! Tell us why you want to work at Hays specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays!
How to prepare for a job interview at Hays
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
