At a Glance
- Tasks: Drive performance by resolving payment delays and managing recovery activities.
- Company: Leading insurance claims organisation with a dynamic team in Warrington.
- Benefits: Competitive salary, free parking, 22-27 days holiday, and pension scheme.
- Other info: Contemporary offices with excellent career progression opportunities.
- Why this job: Make a real impact by helping customers and improving outcomes in a fast-paced environment.
- Qualifications: Experience in insurance, strong communication skills, and a proactive approach.
The predicted salary is between 40000 - 40000 £ per year.
Your new company: My client, a leading insurance claims organisation based in Warrington, is seeking a pair of professional recovery advisors to join their team on a permanent basis. Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers.
Your new role: The position is offered full time Monday to Friday with a choice of either a 35 or 40-hour week. You will play a pivotal role in driving performance by identifying the root causes of payment delays and resolving barriers to settlement, taking confident ownership of complex recovery activity. This position focuses on delivering timely, accurate follow-up with insurers, customers and internal stakeholders to improve outcomes.
Some of your duties will include but are not limited to:
- Investigate payment delays, identify root causes and take ownership of resolving issues quickly and effectively.
- Maintain regular, professional communication with insurers, customers and internal teams to secure timely outcomes.
- Take a self-motivated and organised approach to workload management, ensuring actions are completed accurately and within agreed timescales.
- Support the Head of Department by contributing insight, raising concerns early and helping maintain high operational standards.
- Provide proactive case management, clear prioritisation and focused follow-up on overdue payments.
- Use data, system notes and data activity to spot trends, highlight risks and support continuous improvement in performance.
What you'll need to succeed:
- Experience within the insurance sector, with a strong understanding of claims, recoveries or dispute resolution.
- Strong communication skills both written and verbal.
- A track record of managing payment queries, resolving delays and achieving positive recovery outcomes.
- Confidence in investigating issues, identifying root causes and taking practical action to resolve them.
- Self-motivated, tenacious and resilient approach, with the drive to follow tasks through to completion.
- Attention to detail, sound judgement and an organised working style.
- Comfortable with Microsoft applications and general IT systems.
- Passion for going that extra mile.
What you'll get in return:
- Competitive salary - up to £40k DOE.
- Free parking.
- Contemporary offices.
- Progression opportunities.
- 22 days' holiday, increasing to 27 days with service, plus your birthday off.
- Pension scheme.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Senior Insurance Service Advisor in Cheshire, Warrington employer: Hays
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Insurance Service Advisor in Cheshire, Warrington
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hays). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hays. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Insurance Service Advisor in Cheshire, Warrington
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hays.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hays. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hays
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hays to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hays, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hays's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
