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- Tasks: Handle housing complaints and assist customers with empathy and care.
- Company: A supportive North West Housing Association focused on customer care.
- Benefits: Competitive hourly rate and on-the-job training from experienced leaders.
- Other info: Opportunity for hybrid work after training and excellent career development.
- Why this job: Make a real difference by resolving complaints and helping people.
- Qualifications: Strong communication skills and a caring attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Your new company: We are currently recruiting for a Complaints handler for a North West Housing Association.
Your new role: You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing Ombudsman Service). You will deal with initial complaints over the phone, triaging and assisting with complaints and where needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance. This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience.
What you'll need to succeed: The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate.
What you'll get in return: You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Housing Complaints Handler in Cheshire, Warrington employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Handler in Cheshire, Warrington
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and handle complaints. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with complaints, it's crucial to demonstrate empathy and clarity. Role-play with a friend or family member to get comfortable with handling tough conversations.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or escalated issues effectively. This will highlight your proactive approach and ability to work under pressure.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Complaints Handler in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints and customer service. We want to see how you've gone the extra mile in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your skills align with the role. We love seeing genuine enthusiasm for the position.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and empathetically. We’re looking for candidates who can connect with customers effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from interested candidates like you!
How to prepare for a job interview at Hays
✨Know the HOS Code Inside Out
Familiarise yourself with the Housing Ombudsman Service (HOS) code before your interview. Understanding its principles will not only show your commitment to the role but also help you answer questions about handling complaints effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers in the past. Think of specific situations where your interpersonal skills made a difference, especially in resolving complaints or issues.
✨Demonstrate Empathy and Accountability
Be ready to discuss how you approach complaints with empathy. Share instances where you went the extra mile for a customer, highlighting your caring nature and accountability in handling sensitive situations.
✨Organise Your Thoughts
Since the role involves managing a busy workload, practice articulating how you prioritise tasks. Prepare to explain your strategies for staying organised and when you would escalate issues to ensure effective complaint resolution.