At a Glance
- Tasks: Process customer orders and maintain communication with clients and internal teams.
- Company: Join a global manufacturing organisation with a supportive team culture.
- Benefits: Competitive salary, free parking, and a friendly work environment.
- Other info: Office-based role in Warrington with great career development opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 27000 - 30000 £ per year.
My client, a global organisation that deals with manufacturing, is seeking a professional customer service / order processor to join their small team on a permanent basis. Working from an office in the heart of Warrington, you will be joining a friendly and supportive team who pride themselves on the service that they give to both internal and external customers.
The position is offered full time, Monday to Friday, and working fully from the office. You will be reporting directly to the Managing Director and have responsibility for managing the full customer cycle. Some of your duties will include but are not limited to:
- Processing customer orders
- Maintaining communication by phone, email and other means
- Working collaboratively with internal teams to meet customer needs
- Managing customer backlogs and delays
- Supporting sales generation, and contributing to lead generation efforts
- Offering updates and reports on the status of customer orders
- Promptly responding to customer enquiries, providing product information, and preparing accurate quotes within specified timeframes
- Collaborating closely with colleagues in Field Sales, Product Management, and other departments to meet customer needs and achieve shared goals
What you'll need to succeed:
- Proven history in an office-based customer service / order processing position
- Strong communication skills both written and verbal
- Personable and friendly demeanour
- Proficient in Microsoft Office packages
- Exceptional eye for details and the ability to pick things up quickly
What you'll get in return:
- Competitive salary at between £27,000 and £30,000 per annum
- Great location
- Free parking
- Friendly and supportive team
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Customer Service / Order Processor in Cheshire, Warrington employer: Hays
Join a global manufacturing organisation in Warrington, where you will be part of a friendly and supportive team dedicated to delivering exceptional customer service. With a competitive salary, free parking, and a collaborative work culture, this role offers excellent opportunities for personal and professional growth while working directly with the Managing Director and various internal teams.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Order Processor in Cheshire, Warrington
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about the team dynamics or growth opportunities.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service / Order Processor in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and order processing experience, as well as your communication skills. We want to see how you fit into our friendly team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer service and how you can contribute to our supportive environment. We love a personal touch!
Show Off Your Skills:When filling out your application, don’t forget to showcase your proficiency in Microsoft Office and your attention to detail. These are key skills for the role, and we want to know how you’ve used them in past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service and order processing. Be ready to discuss your previous experiences and how they relate to the role. Think about specific examples where you’ve successfully managed customer queries or processed orders efficiently.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare to demonstrate how you would handle various customer scenarios, both in writing and verbally. This will show that you can maintain effective communication with both customers and internal teams.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is a must, make sure you’re comfortable using Excel, Word, and Outlook. You might be asked about how you use these tools in your daily tasks, so consider preparing examples of how you’ve used them to manage orders or communicate with customers.
✨Be Personable and Friendly
The company values a friendly demeanour, so let your personality shine through during the interview. Practice being warm and approachable in your responses. Remember, they’re looking for someone who fits well within their supportive team, so don’t hesitate to show your enthusiasm for the role!
