At a Glance
- Tasks: Manage customer queries and ensure a positive experience for tenants and contractors.
- Company: Dynamic housing company in Warrington with a supportive team.
- Benefits: Full-time hours, competitive pay, and on-site parking.
- Other info: Opportunity for career growth in a friendly environment.
- Why this job: Join a busy team and make a real difference in customer service.
- Qualifications: Experience in social housing and excellent customer service skills.
The predicted salary is between 12 - 15 £ per hour.
A housing company based in Warrington are recruiting for a temp to join their busy customer service team till September initially. You will be managing queries from contractors and tenants.
Your new role:
- To deal with customer service matters received by email or phone, address customer issues promptly and in line with SLAs to ensure a positive customer journey.
- Issue instructions to subcontractors and follow up to ensure prompt resolution.
- To follow up all outstanding remedial works and take appropriate action to ensure works are completed within set timescales.
- To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
- Carry out general administrative duties, ensuring database systems are up-to-date.
What you'll need to succeed:
- Experience in social housing or property management.
- Excellent customer service, with experience of handling queries with empathy to ensure a positive customer journey.
- Flexible to multitask and assist colleagues.
- Strong PC literacy.
- Experience of handling queries within company policies and to deadlines.
What you'll get in return:
- Full-time hours, Monday to Friday 9am till 5pm, fully office-based.
- Supportive environment.
- On site parking.
- Competitive hourly rate.
- ASAP start.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Customer coordinator in Cheshire, Warrington employer: Hays
Join a dynamic housing company in Warrington, where you will be part of a supportive customer service team dedicated to enhancing tenant and contractor experiences. With a focus on employee growth and a collaborative work culture, this role offers full-time hours and a competitive hourly rate, all within a friendly office environment that values your contributions and encourages professional development.
