At a Glance
- Tasks: Manage customer accounts and build strong relationships while ensuring exceptional service delivery.
- Company: Reputable distribution business known for outstanding customer service.
- Benefits: Competitive hourly rate, weekly pay, and potential for permanent opportunities.
- Other info: Opportunity for career growth and development in a collaborative setting.
- Why this job: Join a fast-paced team where no two days are the same and make a real impact.
- Qualifications: Strong communication skills and experience in logistics or customer-focused environments.
The predicted salary is between 34286 - 41906 £ per year.
A reputable and growing distribution business based in Runcorn is seeking an Account Manager to join their team on a temporary contract to cover maternity leave. Well-known for delivering exceptional service to customers across the UK, this organisation offers a fast-paced and collaborative working environment where no two days are the same.
As Account Manager, you will be responsible for managing a portfolio of customer accounts, ensuring exceptional service delivery and acting as the primary point of contact for your clients. Working closely with operational and logistics teams, you will help maintain strong customer relationships, identify opportunities for growth, and ensure customer expectations are consistently exceeded.
Duties
- Managing a portfolio of customer accounts and developing strong client relationships
- Acting as the main point of contact for customer enquiries and escalations
- Coordinating with transport, warehouse and operations teams to ensure service levels are met
- Monitoring customer performance and providing regular updates
- Identifying opportunities to grow existing accounts and increase customer spend
- Handling customer reviews and service meetings
- Resolving issues promptly and effectively to maintain customer satisfaction
- Processing orders and supporting customers with delivery requirements
- Producing reports and analysing account performance data
- Ensuring all customer records and account information are accurately maintained
What you'll need to succeed
- Excellent communication and relationship-building skills
- Experience working within logistics, distribution, supply chain or a fast-paced customer-focused environment would be advantageous
- Strong organisational skills and attention to detail
- Ability to manage multiple customer relationships simultaneously
- Commercial awareness and a proactive approach to identifying opportunities
- Good working knowledge of Microsoft Office, particularly Excel
What you'll get in return
- Competitive hourly rate
- Weekly pay through Hays
- Potential for extension or a permanent opportunity
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Account Manager in Cheshire, Warrington employer: Hays
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StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Cheshire, Warrington
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Account Manager in Cheshire, Warrington
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays.
How to prepare for a job interview at Hays
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
