At a Glance
- Tasks: Manage customer enquiries, order processing, and service requests while ensuring high-quality support.
- Company: Join a well-established organisation dedicated to delivering high-quality products and services across various sectors.
- Benefits: Earn up to £30,000 depending on experience with potential for a permanent position.
- Other info: The position is full-time and fully office-based.
- Why this job: This role offers a strong platform for growth in customer service excellence.
- Qualifications: Experience in a customer service environment outside a call-centre setting is required.
The predicted salary is between 25185 - 30000 £ per year.
I currently have an excellent opportunity to join a well-established organisation that supports customers across a wide range of sectors. The team is dedicated to delivering high-quality products and services, and you’ll play a key role in ensuring customers receive timely, accurate and professional support. If you enjoy problem-solving, working collaboratively and providing a great customer experience, this role offers a strong platform to grow and develop.
As a Customer Service Coordinator, you’ll be the first point of contact for customer enquiries, order processing and general service requests. You’ll work closely with colleagues across Customer Experience, Sales, Operations and Technical teams to ensure every customer receives a smooth and efficient service.
- Deliver a high standard of customer service and contribute to a culture of service excellence
- Support customer service operations across sites and collaborate with internal teams
- Manage day-to-day activities within the Customer Experience function
- Assist with basic fault-finding steps and create service reports
- Handle and escalate customer complaints in line with procedures
- Complete administrative and order management tasks
- Support customers with general product queries
Experience in a customer service environment that involves direct customer interaction outside a call-centre setting. Confident in using Microsoft Office; experience with Oracle is an advantage.
Opportunity for a permanent position for the right candidate. Up to £30,000 depending on experience. Full-time, fully office-based. Long term temp with the potential for permanent.
Locations
Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in Cheshire, Runcorn employer: Hays
This organisation supports customers across multiple sectors, fostering a culture of service excellence. Located in a dynamic office environment, the team collaborates closely to ensure customer satisfaction. The role provides opportunities for professional development and potential permanent employment.
