At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth service delivery.
- Company: Join a well-established organisation dedicated to customer satisfaction.
- Benefits: Earn up to £30,000 with a supportive team and potential for permanent role.
- Other info: Enjoy a dynamic role with variety and responsibility in a collaborative environment.
- Why this job: Perfect for problem-solvers who love helping others and want to grow their career.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
I currently have an excellent opportunity to join a well-established organisation that supports customers across a wide range of sectors. The team is dedicated to delivering high-quality products and services, and you’ll play a key role in ensuring customers receive timely, accurate and professional support. If you enjoy problem-solving, working collaboratively and providing a great customer experience, this role offers a strong platform to grow and develop.
About the Role
As a Customer Service Coordinator, you’ll be the first point of contact for customer enquiries, order processing and general service requests. You’ll work closely with colleagues across Customer Experience, Sales, Operations and Technical teams to ensure every customer receives a smooth and efficient service.
Key Responsibilities
- Deliver a high standard of customer service and contribute to a culture of service excellence
- Support customer service operations across sites and collaborate with internal teams
- Ensure customer needs are met within agreed response times
- Manage day-to-day activities within the Customer Experience function
- Process quotations and orders accurately and efficiently
- Assist with basic fault-finding steps and create service reports
- Meet customer satisfaction targets and proactively resolve issues
- Handle and escalate customer complaints in line with procedures
- Complete administrative and order management tasks
- Support customers with general product queries
Skills & Experience Required
- Experience in a customer service environment that involves direct customer interaction outside a call-centre setting
- Confident in using Microsoft Office; experience with Oracle is an advantage.
- Strong communication skills and the ability to work with stakeholders at all levels
What’s on Offer
- A supportive team environment
- A role with variety, responsibility and customer interaction
- Opportunity for a permanent position for the right candidate
- Up to £30,000 depending on experience
- Full-time, fully office-based
- Long term temp with the potential for permanent
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Customer Service Coordinator in Cheshire, Runcorn employer: Hays
Join a well-established organisation that prioritises customer satisfaction and fosters a supportive team environment. As a Customer Service Coordinator, you'll enjoy a role rich in variety and responsibility, with opportunities for professional growth and the potential for a permanent position. Located in a dynamic office setting, this role offers a chance to collaborate with diverse teams while delivering exceptional service to customers across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Cheshire, Runcorn
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Think about how you can showcase your problem-solving skills and ability to work collaboratively, as these are key in this role.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your CV in!
We think you need these skills to ace Customer Service Coordinator in Cheshire, Runcorn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service roles you've had, especially those outside a call centre setting, to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've solved problems or improved customer experiences in previous roles. We love a good story!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and the sectors they support. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Highlight situations where you resolved issues or improved customer satisfaction, as this aligns perfectly with the responsibilities of a Customer Service Coordinator.
✨Practice Problem-Solving Scenarios
Since the role involves problem-solving, think of common customer issues and how you would handle them. Practising these scenarios can help you articulate your thought process during the interview, demonstrating your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like Oracle), or how success is measured in the role. This shows that you’re engaged and serious about contributing to their customer service excellence.
