At a Glance
- Tasks: Manage client accounts, build relationships, and drive revenue growth using Salesforce.
- Company: Dynamic company in Crewe focused on client success and innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Exciting role with opportunities for growth and collaboration.
- Why this job: Join us to make a real impact by helping clients achieve their goals.
- Qualifications: Experience in account management and proficiency in Salesforce CRM.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a proactive and customer-focused Account Manager to manage and grow a portfolio of client accounts. The successful candidate will be responsible for maintaining strong client relationships, driving revenue growth, and leveraging Salesforce CRM to manage pipelines, track performance, and deliver insights.
Key Responsibilities
- Client Relationship Management
- Build and maintain strong, long-term relationships with key client stakeholders
- Act as the primary point of contact for assigned accounts
- Understand client needs, objectives, and business challenges
- Conduct regular client meetings, reviews, and check-ins
- Revenue Growth & Account Development
- Identify and drive upsell and cross-sell opportunities
- Manage account plans to achieve revenue and growth targets
- Support renewals and contract negotiations
- Monitor account performance and proactively address risks
- Sales & Pipeline Management (Salesforce)
- Use Salesforce to manage opportunities, pipeline, and forecasting
- Maintain accurate, up-to-date client and deal records
- Generate reports and dashboards to track account performance
- Ensure data quality and CRM compliance
- Delivery & Service Oversight
- Collaborate with internal teams to ensure successful delivery of products/services
- Monitor service performance against SLAs and KPIs
- Manage and escalate issues to ensure timely resolution
- Reporting & Insights
- Prepare and deliver account performance reports and QBRs (Quarterly Business Reviews)
- Analyse client data to identify trends, risks, and growth opportunities
- Provide feedback to internal teams on client needs and market trends
Key Skills & Experience
- Essential
- Proven experience as an Account Manager, Client Manager, or similar role
- Hands-on experience using Salesforce CRM (pipeline management, reporting, dashboards)
- Strong relationship management and stakeholder engagement skills
- Commercially aware with experience in revenue growth and account planning
- Excellent communication, negotiation, and presentation skills
- Desirable
- Experience managing enterprise or strategic accounts
- Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPIN)
- Experience working in IT services, SaaS, consulting
- Strong analytical and data interpretation skills
Key Performance Indicators (KPIs)
- Revenue growth and account retention rates
- Pipeline accuracy and forecast reliability
- Client satisfaction (CSAT / NPS)
- CRM data quality and Salesforce adoption
- Upsell and cross-sell performance
Personal Attributes
- Highly organised with strong attention to detail
- Customer-centric and solution-oriented
- Proactive and results-driven
- Able to manage multiple accounts and priorities
- Strong collaborator and team player
Locations
Account Manager in Cheshire, Crewe employer: Hays
At Hays Specialist Recruitment, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Account Manager in Crewe, you will benefit from comprehensive training and development opportunities, competitive salary packages, and a supportive team environment that values collaboration and innovation. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant location with a strong focus on client success and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Cheshire, Crewe
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to show off your knowledge about their business challenges and how you can help solve them. It’s all about making that connection!
✨Tip Number 3
Practice your pitch! You’ll need to communicate your experience with Salesforce and your relationship management skills clearly. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Account Manager position!
We think you need these skills to ace Account Manager in Cheshire, Crewe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience with client relationship management and Salesforce CRM, as these are key for us. Use specific examples that showcase your skills in revenue growth and account development.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your proactive approach and customer-focused mindset, as these traits are essential for success at StudySmarter.
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics to demonstrate your impact, like revenue growth percentages or client satisfaction scores. This will help us see the value you can bring to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Hays
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate your proactive approach to client relationship management.
✨Showcase Your Salesforce Skills
Be prepared to discuss your experience with Salesforce CRM. Bring examples of how you've used it for pipeline management and reporting in previous roles. This will show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific client situations or challenges. Think of examples from your past experiences where you successfully managed accounts, drove revenue growth, or resolved issues.
✨Demonstrate Your Analytical Skills
Highlight your ability to analyse data and identify trends. Be ready to discuss how you've used insights to inform account strategies or improve client satisfaction in previous roles.
