At a Glance
- Tasks: Lead maintenance services and ensure compliance with safety standards.
- Company: Partnering with the UK military, delivering top-notch facilities management.
- Benefits: Competitive salary, 25 days leave, private medical cover, and pension contributions.
- Other info: Join a dynamic team with opportunities for professional growth and training.
- Why this job: Make a real impact in a safety-critical environment while developing your leadership skills.
- Qualifications: Experience in maintenance, HNC qualification, and strong IT skills required.
Your new company partners with the UK military nationally to deliver their facilities management across commercial and residential sites. With values that align with putting the customer first, your new company prides itself on the delivery of all projects, no matter the size.
I am looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the client's contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements, Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets.
Working closely with supply chain partners and site-based teams, you will coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time.
A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional work, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially.
As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract.
What you'll need to succeed:
- You will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery.
- You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS.
- Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems.
- Technical competency is essential for this role.
- You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required.
- Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety-critical environment.
What you'll get in return:
- Salary of £38,000-£42,000
- 25 days annual leave
- Single private medical cover
- Life assurance 2x annual salary
- 6% employee matched pension contribution
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Facilities Management - Service Manager in Catterick employer: Hays
Join a dynamic team in North Yorkshire where your expertise as a Facilities Management Service Manager will be valued and rewarded. Our company, dedicated to supporting the UK military, fosters a collaborative work culture that prioritises safety and professional growth, offering competitive salaries, generous annual leave, and comprehensive benefits including private medical cover and a robust pension scheme. Here, you will have the opportunity to lead impactful projects while building strong relationships with key stakeholders, ensuring a meaningful and fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Management - Service Manager in Catterick
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about customer-first service, think of examples from your past that showcase your commitment to quality and safety in service delivery.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to influence stakeholders and manage relationships. Role-play common interview scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Facilities Management - Service Manager in Catterick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your facilities management experience, especially in planned and reactive maintenance, to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about facilities management and how your background aligns with our values. Be sure to mention any relevant qualifications, like your HNC or Health & Safety certifications.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application demonstrates your ability to build relationships and influence stakeholders. Use examples from your past experiences to illustrate this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management, especially in relation to planned and reactive maintenance. Familiarise yourself with relevant legislation and standards, as well as the specific requirements of the role. This will show that you're not just interested in the job, but that you understand the industry.
✨Showcase Your Experience
Prepare to discuss your practical experience in managing maintenance services. Be ready to share specific examples of how you've successfully led teams, managed projects, or resolved operational issues. Highlight any relevant qualifications, like your HNC or Health & Safety certifications, to reinforce your suitability for the role.
✨Build Rapport
Since relationship management is key in this role, practice your communication skills. Think about how you can connect with the interviewers by asking insightful questions about their operations and expressing genuine interest in their work. This will help you stand out as a candidate who values collaboration.
✨Demonstrate Safety Awareness
Given the safety-critical nature of the role, be prepared to discuss how you prioritise health and safety in your work. Share examples of how you've implemented safe systems of work or conducted risk assessments. This will show that you take safety seriously and are committed to maintaining high standards.
