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For Companies At a Glance
- Tasks: Manage personal injury claims and support workers in their recovery journey.
- Company: Join a leading Workers Compensation and Personal Injury Claims Management firm in Sydney.
- Benefits: Enjoy a 2-4 year work visa, relocation support, and flexible working options.
- Why this job: Be part of a passionate team dedicated to helping others regain their lives.
- Qualifications: 2-3 years in insurance or related fields; strong problem-solving skills required.
- Other info: Opportunity for continuous improvement and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Your new company
Our client is a leading Workers Compensation and Personal Injury Claims Management business in Sydney. Their goal is to help people get their lives back through ongoing support during their return-to-work journey. They continue to experience ongoing growth and now have over 2,800 dedicated employees across Australia.
Your new role
This position works in an environment where people are passionate about helping others, with a focus on service and support to all stakeholders to provide proactive, timely and effective management of support claims.
- Case Management:
- Determine eligibility and accept/dispute liability with the ability to escalate as needed
- Provide workers compensation advice to stakeholders such as workers, employers and providers
- Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses
- Independently manage a portfolio of claims
- Collaborate with Injury Management Specialists and Technical Specialists and other technical and support experts
- Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
- Make decisions regarding the recovery and return to work process
- Facilitate active participation of the injured worker and their employer in any return to work and recovery planning
- Ensure case management is in accordance with legislation and compliance guidelines
- Work in accordance with employer policies and procedures
- Proactively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs
Performance Review Reporting Monthly Reports Key accountabilities Responsibilities Review points
- Ensure that all open claims are reviewed regularly and file reviews are maintained
- Identify and contribute to processes and practices for continuous improvement opportunities
What you’ll need to succeed:
- Strong technical capabilities
- 2-3 years of Insurance experience within Personal Injury Claims, Medical Claims, Rehabilitation or Occupational Health Advice
- Experience in creating solutions and problem-solving
- Conflict resolution and negotiation experience
- Relevant allied health, insurance or business qualification (desirable)
What you’ll get in return:
- 2-4 Year Employer Sponsored Visa plus relocation assistance for eligible applicants
- Superannuation of 12% from the 1st of July (Pension Scheme)
- Flexible working options available.
Case Manager ( Personal Injury ) employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager ( Personal Injury )
✨Tip Number 1
Familiarise yourself with the specific laws and regulations surrounding personal injury claims in Australia. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance and personal injury sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at our company.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experience where you've successfully managed claims or resolved conflicts. This will showcase your problem-solving skills and ability to handle challenging situations.
✨Tip Number 4
Research our company culture and values. Understanding what drives us as a team will help you align your answers during the interview, making it clear that you're a great fit for our environment focused on helping others.
We think you need these skills to ace Case Manager ( Personal Injury )
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Case Manager position. Tailor your application to highlight relevant experience in personal injury claims and case management.
Highlight Relevant Experience: Emphasise your 2-3 years of insurance experience, particularly in personal injury claims or related fields. Use specific examples to demonstrate your problem-solving skills and conflict resolution abilities.
Showcase Your Qualifications: Mention any relevant qualifications you hold, such as allied health, insurance, or business qualifications. This will help establish your credibility and suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your commitment to effective case management. Make sure to address how you can contribute to the company's goal of supporting workers in their return-to-work journey.
How to prepare for a job interview at Hays
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Case Manager in Personal Injury. Familiarise yourself with the claims process, eligibility criteria, and the importance of supporting injured workers. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your previous experience in insurance or personal injury claims. Highlight specific examples where you've successfully managed claims, resolved conflicts, or collaborated with other professionals. This will show that you have the relevant skills and experience for the role.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've approached problem-solving in past roles. Discuss any challenges you've faced and the solutions you implemented. This is particularly important in case management, where creative solutions can significantly impact recovery outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you determine if the company aligns with your values and career goals.
