Customer Advisor in Carrickfergus

Your new company A highly respected public sector organisation is seeking a Customer Advisor to join its busy customer services team. This is an excellent opportunity to become part of a customer-focused environment where delivering a professional, efficient, and responsive service to the public is at the heart of everything they do. Working within a modern and fast-paced setting, you will play a key role in supporting customers across a wide range of enquiries and services. Your new role As Customer Advisor, you will be the first point of contact for customers, providing a welcoming and professional service both face-to-face and over the telephone. You will manage customer enquiries, process payments, maintain accurate records, and support a variety of administrative and financial procedures. Key responsibilities will include: Providing front-line customer service and responding to a broad range of enquiries. Managing incoming telephone calls and directing customers to the appropriate departments. Processing cash, card, and other customer payments in line with financial procedures. Maintaining accurate records and updating internal systems. Assisting customers with digital and online service options. Supporting the administration of regulated services, applications, permits, and customer transactions. Managing incoming and outgoing correspondence and deliveries. Handling sensitive or challenging customer queries with professionalism and discretion. Ensuring compliance with GDPR, organisational policies, and financial controls. This is a full-time position working 37 hours per week, Monday to Friday. What you'll need to succeed To be considered for this opportunity, you will have: A minimum of 5 GCSEs (or equivalent), including English Language and Maths at Grade C or above. At least 2 years' experience working within a customer service environment. Experience dealing directly with members of the public in a professional setting. Experience handling payments, cash reconciliation, or financial transactions. Strong IT skills and experience using computerised systems. Excellent communication and interpersonal skills. The ability to manage competing priorities while maintaining high levels of accuracy. A full UK driving licence and access to transport, or an alternative means of meeting the travel requirements of the role. What you'll get in return Full-time position, 37 hours per week Monday to Friday working pattern Carrickfergus-based role £14.59 per hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk