At a Glance
- Tasks: Lead HR operations, improve processes, and support a team of HR Assistants.
- Company: Dynamic insurance broker with a focus on innovation and efficiency.
- Benefits: Competitive salary, bonus scheme, generous holiday, and hybrid working options.
- Other info: Join a collaborative team dedicated to continuous improvement and employee satisfaction.
- Why this job: Make a real impact in HR while developing your leadership skills in a supportive environment.
- Qualifications: Experience in HR operations, strong communication skills, and familiarity with Workday.
The predicted salary is between 30000 - 40000 £ per year.
Seeking a highly organised, process-driven HR professional to lead and centralise our HR administration and advisory support across our UK operations. With a workforce of approximately 1,500 employees and Workday in place, we are looking to improve the rigour, consistency, and efficiency of our HR service delivery.
This role will be pivotal in managing and improving HR administrative processes, ensuring fair allocation of work, and supporting the HR team with advisory responsibilities. You'll work closely with HRBPs and Centre of Excellence to ensure a high-quality, compliant, and responsive HR service.
Key Responsibilities- Lead and manage the HR Assistants to ensure consistent, accurate, and timely HR admin support.
- Implement and manage a centralised HR admin inbox and fair task allocation system.
- Drive improvements in HR admin processes, checklists, and documentation standards.
- Ensure compliance and accuracy in all employee lifecycle processes (onboarding, changes, leavers, etc.).
- Provide hands-on support for employee relations cases, including performance management, grievances, and absence management.
- Act as a trusted advisor to line managers, particularly in operational and finance teams.
- Support the Head of Employee Relations with policy implementation and case management.
- Champion the effective use of Workday, identifying opportunities to streamline processes and improve data accuracy.
- Train and support the team in getting the best out of the system.
- Provide day-to-day leadership and coaching to the HR Assistants.
- Work collaboratively with HRBPs to balance admin and advisory workloads.
- Foster a culture of accountability, service excellence, and continuous improvement.
- Proven experience in HR operations, shared services, or advisory roles.
- Most recent background in Financial Services, Insurance or Professional Services.
- Experience with Workday.
- A background in permanent roles rather than short-term or contract-based positions, to ensure deep understanding of organisational culture and continuity.
- Strong understanding of HR administration and employee relations.
- Experience managing or leading small HR teams.
- Excellent knowledge of Workday or similar HRIS.
- Process-oriented with a keen eye for detail, accuracy, and efficiency.
- Confident communicator with a collaborative, hands-on approach.
- Comfortable working in a fast-paced, high-volume environment.
- Full Right to Work in the UK - No Sponsorship offered.
- A lateral thinker who can spot inefficiencies and implement practical solutions.
- Discretionary bonus scheme
- 10% company pension contribution
- 25 days holiday (option to buy 5 more)
- Enhanced private healthcare
- Cycle to work scheme
- Hybrid working (3 days in office)
HR Operations Manager in Cardiff employer: Hays
As an HR Operations Manager at our London-based insurance brokerage, you'll join a dynamic team dedicated to enhancing HR service delivery across a workforce of 1,500 employees. We pride ourselves on a collaborative work culture that fosters continuous improvement and accountability, offering generous benefits such as a discretionary bonus scheme, enhanced private healthcare, and a robust pension contribution. With opportunities for professional growth and a hybrid working model, we are committed to supporting your career development in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Manager in Cardiff
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Hays!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Hays.
We think you need these skills to ace HR Operations Manager in Cardiff
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Hays. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Hays and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Hays. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Hays's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Hays
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Hays.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Hays will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Hays and how you would contribute to adapting HR strategies.
