At a Glance
- Tasks: Lead a diverse client portfolio and deliver high-quality accounting and advisory services.
- Company: Top 40 accountancy firm with a modern, purpose-driven outlook and collaborative culture.
- Benefits: Competitive salary, private medical insurance, flexible working, and professional development support.
- Other info: Enjoy a dynamic work environment with excellent career progression opportunities.
- Why this job: Join a people-first organisation where you can make a real impact and grow your career.
- Qualifications: Qualified accountant with strong technical expertise and proven client management experience.
The predicted salary is between 52000 - 58000 £ per year.
A well-established, Top 40 accountancy and advisory firm with a strong heritage and a modern, purpose-driven outlook is seeking a Business Services Manager to support the growth of its Business Services offering. The firm works with a diverse client base ranging from entrepreneurs and owner-managed businesses to larger, complex and international groups. Known for its collaborative culture, commitment to sustainability and people-first values, this organisation offers an environment where high performance is balanced with wellbeing and development.
As Business Services Manager, you will take ownership of a varied client portfolio and lead the delivery of high-quality accounting and advisory services. This is a key leadership role, responsible for managing a growing Business Services “pod” within a hybrid working environment based in Cardiff.
You will act as the main point of contact for clients, providing high-level advice, overseeing complex accounting and VAT matters, and ensuring all statutory and regulatory requirements are met. Alongside client delivery, you will manage and develop a team, encourage collaboration across departments, and help identify opportunities to enhance services and streamline processes.
- Reviewing complex management accounts and statutory accounts
- Leading and developing a team, managing workloads and supporting progression
- Acting as a trusted advisor to clients, including overseas parent companies
- Working closely with audit, tax and other internal teams to deliver joined-up solutions
- Identifying opportunities for additional services and cross-selling
- Reviewing and improving processes to drive efficiency without compromising service quality
To be successful in this role, you will be a qualified accountant (ACCA, ACA, CIMA or equivalent) with strong technical expertise and proven experience managing client portfolios.
- Excellent knowledge of Xero, Sage and cloud accounting systems
- Statutory accounts experience (preferred)
- Proven people management and leadership capability
- Excellent communication and relationship-building skills
In return, you will receive a competitive salary of £52,000 - £58,000, alongside a comprehensive benefits package and a flexible, hybrid working model (35-hour week with flexitime).
- Private medical insurance and health cash plans
- Pension scheme and group life assurance
- Enhanced family leave and generous holiday entitlement
- Professional qualification support and structured development pathways
- Leadership development, mentoring and coaching opportunities
- Wellbeing initiatives and employee discount schemes
- A collaborative, inclusive culture with genuine career progression
Business Service Management - Director in Cardiff employer: Hays
Join a leading Top 40 accountancy and advisory firm in Cardiff, where a collaborative culture meets a commitment to sustainability and employee wellbeing. As a Business Services Manager, you will thrive in a supportive environment that prioritises professional growth, offering comprehensive benefits including private medical insurance, flexible working arrangements, and structured development pathways. This is an exceptional opportunity to lead a dynamic team while making a meaningful impact on a diverse client portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Business Service Management - Director in Cardiff
✨Network Like a Pro
Get out there and connect with people in the industry! Attend networking events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Show Off Your Skills
When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience with Xero, Sage, and cloud accounting systems. We want to see how your skills can directly benefit their team and clients!
✨Ask Smart Questions
During interviews, come prepared with insightful questions about the company’s culture, their approach to client management, and how they support professional development. This shows you’re genuinely interested and helps us understand if it’s the right fit for you.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Business Service Management - Director in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your qualifications, especially your accounting expertise and leadership experience, to show us you're the right fit for the Business Services Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our values. Don’t forget to mention your experience with client portfolios and team management!
Showcase Your Technical Skills:We’re looking for someone with strong technical expertise, so make sure to highlight your knowledge of Xero, Sage, and cloud accounting systems in your application. This will help us see how you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Know Your Numbers
As a Business Services Manager, you'll need to demonstrate your strong technical expertise. Brush up on your knowledge of accounting principles, especially around statutory accounts and VAT matters. Be ready to discuss specific examples from your past experience where you've successfully managed complex client portfolios.
✨Showcase Your Leadership Skills
This role requires proven people management capabilities. Prepare to share stories about how you've led teams, managed workloads, and supported team members' progression. Highlight any initiatives you've implemented that encouraged collaboration across departments.
✨Client-Centric Mindset
Since you'll be acting as a trusted advisor to clients, think about how you can convey your excellent communication and relationship-building skills. Prepare to discuss how you've built strong relationships with clients in the past and how you’ve identified opportunities for additional services or cross-selling.
✨Emphasise Process Improvement
The firm values efficiency without compromising service quality. Be ready to talk about times when you've reviewed and improved processes in your previous roles. Share specific examples of how these improvements benefited your clients and your team.
