Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, handling calls and resolving issues.
- Company: Join a dedicated team focused on exceptional customer service.
- Benefits: Enjoy flexible working, a friendly environment, and onsite parking.
- Why this job: Great opportunity to develop your communication skills and work in a supportive culture.
- Qualifications: Customer service experience and excellent IT skills are essential.
- Other info: Perfect for those who thrive under pressure and enjoy helping others.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Strong customer service skills, Good telephone etiquette, Organisational skills Your new role My client is seeking a dedicated and customer-focused call Handler to join their team. You will be the first point of contact for customers, providing exceptional service and support. Your primary responsibilities will include handling inbound and outbound calls, addressing customer enquiries, and resolving issues efficiently and professionally.
Answering and managing a high volume of inbound and outbound calls. Providing accurate information and assistance to customers. Resolving customer queries and complaints in a timely manner.
Updating customer records and maintaining detailed call logs. Collaborating with team members to ensure customer satisfaction. Adhering to company policies and procedures.
What you'll need to succeed • Experience in Customer Service/Contact Centre• Excellent IT skills • Ability to influence and negotiate at all levels with internal and external customers • Ability to work under pressure and meet deadlines whilst managing conflict demands and interruptions • Advisory, guiding and persuasive skills to deal with difficult situations and customers What you'll get in return Flexible working once trained A supporting and friendly work environment Parking onsite What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4642644
Call Handler employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various situations.
✨Tip Number 2
Brush up on your telephone etiquette. Since this role involves a lot of phone communication, practicing clear and polite speech can make a great impression on the hiring team.
✨Tip Number 3
Demonstrate your organizational skills by preparing a system for tracking your calls and customer interactions. This shows that you are proactive and ready to manage high call volumes effectively.
✨Tip Number 4
Be ready to discuss examples of how you've successfully resolved customer complaints in the past. Highlighting your problem-solving skills will show that you can handle difficult situations with ease.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize any previous experience you have in customer service or contact centers. Use specific examples that demonstrate your ability to handle calls and resolve customer issues effectively.
Showcase Communication Skills: Since the role requires excellent telephone etiquette, include details about your communication skills. Mention any training or experiences that have helped you develop these skills, especially in high-pressure situations.
Detail IT Proficiency: List any relevant IT skills or software you are familiar with that would be beneficial for this role. This could include CRM systems, call handling software, or general computer skills that enhance your ability to assist customers.
Tailor Your CV: Customize your CV to align with the job description. Use keywords from the job listing, such as 'organisational skills' and 'ability to influence and negotiate', to ensure your application stands out to recruiters.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've successfully handled customer inquiries and resolved issues, as this will demonstrate your ability to excel in the role.
✨Demonstrate Good Telephone Etiquette
During the interview, practice good telephone etiquette. Speak clearly, listen actively, and respond thoughtfully. This will not only show your communication skills but also reflect how you would interact with customers.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face as a call handler. Prepare responses for handling difficult customers or resolving complaints, as this will showcase your problem-solving abilities and adaptability.
✨Emphasize Team Collaboration
Since collaboration is key in this role, be ready to discuss how you've worked effectively within a team in the past. Highlight any experiences where you contributed to team goals or supported colleagues in achieving customer satisfaction.
