At a Glance
- Tasks: Handle customer queries via phone and email, providing top-notch service.
- Company: Join a leading financial services company in Nantgarw.
- Benefits: Earn £12.71 per hour with potential for overtime and hybrid working.
- Other info: Temporary role until 31/12/26 with great career development opportunities.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: Previous customer service experience is preferred; training provided.
The predicted salary is between 25000 - 25000 £ per year.
A financial services company based in the Nantgarw area.
Working as a Customer Service Advisor, you will be responsible for dealing with a wide range of customer queries via telephone and email. You'll be responsible for providing first-class customer service and dealing with queries in a polite and efficient manner.
You have worked previously in a customer service capacity and be comfortable speaking to customers at all levels. Previous call centre experience is highly desirable.
Full training will be provided, but you'll understand the fundamentals of providing good customer service.
This is a temporary role to start ASAP. The hourly rate for the role is £12.71 per hour, hours of work are 37.5 hours per week, Monday to Friday. There may be the opportunity to work overtime.
One full competency in the role has been demonstrated, there will be an opportunity to work in a hybrid working model, which is 3 days in office, 2 days from home.
Please note that you will need to successfully pass a credit check and DBS check as part of the onboarding process.
Call Centre and Customer Service Agent (Temporary) employer: Hays
Join a dynamic financial services company in Nantgarw, where we prioritise employee well-being and professional growth. As a Customer Service Advisor, you'll enjoy a supportive work culture with comprehensive training, competitive pay, and the flexibility of a hybrid working model, allowing you to balance your personal and professional life effectively. With opportunities for overtime and a focus on delivering exceptional customer service, this role offers a meaningful and rewarding experience in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre and Customer Service Agent (Temporary)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customer queries over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any question that comes your way.
✨Tip Number 3
Be prepared for situational questions! Think about past experiences where you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Call Centre and Customer Service Agent (Temporary)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any call centre roles you've had. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've handled customer queries in the past – we love a good story!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make sure your passion for customer service comes through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service before your interview. Be ready to discuss how you’ve handled customer queries in the past and what strategies you use to ensure a positive experience.
✨Showcase Your Communication Skills
Since this role involves speaking to customers at all levels, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers or resolved conflicts in previous roles.
✨Familiarise Yourself with the Company
Do a bit of research on the financial services company you're interviewing with. Understanding their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Interview Questions
Think about common questions you might face, like 'How do you handle difficult customers?' or 'What does good customer service mean to you?'. Practising your responses can help you feel more confident during the interview.
