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- Tasks: Assist customers with inquiries and provide exceptional service in Welsh.
- Company: Local government organisation with a supportive team environment.
- Benefits: Competitive pay of £15ph, full-time hours, and hybrid working options.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Fluent in Welsh and English, confident phone manner, and good IT skills.
- Other info: Opportunity for ongoing work with potential for career growth.
The predicted salary is between 13 - 16 £ per hour.
A local government organisation is looking to recruit a number of temporary Welsh speaking customer service officers to assist with a busy period!
Slotting into an already busy team, your role as customer services officer will have you assisting with a high number of calls from customers of the organisation. Utilising your fluent Welsh speaking capabilities, you will be able to confirm with service signposting, user diagnostics and assist with general enquiries. You will be responsible for the accurate recording of data and providing exceptional customer service.
What you'll need to succeed:
- You will need to have a confident telephone manner and relish working in a fast-paced environment.
- You will have a positive attitude and be able to multitask effectively to achieve a desired outcome.
- You will be a people person and be able to communicate fluently in both English & Welsh.
- You will have good IT skills and be able to use MS Office to a basic level.
You must be available from the end of January for an anticipated 5 months. Due to the nature of the role, it is subject to passing a DBS check.
What you'll get in return:
- You will get the fantastic opportunity to work on an ongoing temporary basis receiving a competitive rate of pay of £15ph.
- Full-time hours, Mon-Fri available based in Caernarfon.
- Free on-site parking is available, and you may also work in a hybrid manner beyond training, which is anticipated to last 1 month.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Welsh Speaking Customer Service Agent in Caernarfon employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Agent in Caernarfon
✨Tip Number 1
Make sure you brush up on your Welsh! Since this role is all about assisting customers in their native language, being fluent and confident will really set you apart. Practise common phrases and customer service scenarios to feel more prepared.
✨Tip Number 2
Get familiar with the company’s services and values. Knowing what they stand for will help you tailor your responses during the interview and show that you're genuinely interested in the role. Plus, it’ll help you answer questions more effectively!
✨Tip Number 3
Don’t underestimate the power of a positive attitude! In a fast-paced environment, showing that you can stay upbeat and handle pressure will impress your potential employers. Share examples of how you've managed busy situations in the past.
✨Tip Number 4
Finally, apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always here to help you navigate the process, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace Welsh Speaking Customer Service Agent in Caernarfon
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role is all about helping customers in Welsh, make sure to highlight your fluency in both Welsh and English in your application. We want to see how you can use your language skills to provide top-notch service!
Tailor Your CV: Don’t just send out the same CV for every job! Take a moment to tweak your CV to match the job description. Focus on your customer service experience and any relevant IT skills, especially with MS Office.
Be Personable: We’re looking for people who can connect with customers over the phone. In your application, let us know about your positive attitude and any experiences where you’ve successfully multitasked in a busy environment.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s quick, straightforward, and ensures we get all your details right!
How to prepare for a job interview at Hays
✨Brush Up on Your Welsh
Since this role requires fluent Welsh, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in Welsh to boost your confidence.
✨Show Off Your People Skills
This job is all about communication, so be ready to demonstrate your people skills. Think of examples from your past experiences where you successfully handled customer queries or resolved issues, and be prepared to share these during the interview.
✨Familiarise Yourself with MS Office
As you'll need basic IT skills, ensure you're comfortable using MS Office. Brush up on how to navigate Word and Excel, as you might be asked about your proficiency or even given a quick task to complete during the interview.
✨Prepare for a Fast-Paced Environment
Given the busy nature of the role, be ready to discuss how you handle pressure and multitask effectively. Think of specific instances where you've thrived in a fast-paced setting and be ready to share those stories.
