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- Tasks: Support a local government by providing exceptional customer service in Welsh.
- Company: Respected local government organisation with a focus on community support.
- Benefits: Earn £15 per hour, enjoy free parking, and hybrid working after training.
- Why this job: Make a real difference in your community while using your Welsh language skills.
- Qualifications: Fluent in Welsh and English, confident phone manner, basic MS Office skills.
- Other info: Comprehensive training provided and full-time hours from February.
The predicted salary is between 12 - 18 £ per hour.
Looking for a role where your Welsh language skills truly make a difference? This is a chance to support a respected local government organisation during a busy period, helping people access vital services and information. You’ll play a key part in delivering exceptional customer care and ensuring every interaction counts.
What You’ll Be Doing:
- Answering a high volume of calls with professionalism
- Providing clear guidance and signposting to services
- Recording accurate data and resolving queries
- Using your Welsh language skills to deliver a first-class experience
What You’ll Need:
- Fluent in Welsh & English
- Confident and friendly telephone manner
- Basic MS Office skills
- Positive attitude and ability to multitask
- Available from end of January for approx. 5 months
- DBS check required
Why This Role Stands Out:
- Competitive pay: £15 per hour
- Full-time hours, Mon–Fri
- Free on-site parking
- Hybrid working after training
- Comprehensive training provided (1 month)
Ready to use your Welsh skills in a role that matters?
Customer Service Advisor / Contact Centre Advisor in Caernarfon employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Contact Centre Advisor in Caernarfon
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially how they support the community. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your Welsh language skills! Since this role requires fluency, try having mock conversations with friends or family. The more comfortable you are speaking Welsh, the more confident you'll feel during the interview.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult calls or resolve queries. Being ready with examples will demonstrate your problem-solving skills and show that you can deliver exceptional customer care.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Customer Service Advisor / Contact Centre Advisor in Caernarfon
Some tips for your application 🫡
Show Off Your Language Skills: Make sure to highlight your fluency in both Welsh and English. This role is all about using those skills to provide top-notch customer service, so let us know how you’ve used them in the past!
Be Professional and Friendly: Since you'll be answering a high volume of calls, it’s crucial to convey a confident and friendly tone in your application. We want to see that you can handle queries with professionalism while keeping the conversation warm.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific experiences that relate to the responsibilities listed, like resolving queries or providing guidance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Hays
✨Brush Up on Your Welsh
Since this role requires fluent Welsh, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in Welsh to boost your confidence.
✨Know the Company and Its Values
Research the local government organisation you’ll be working for. Understand their mission and values, especially how they relate to community service. This will help you align your answers with what they stand for during the interview.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might face, such as handling complaints or providing guidance. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and friendly manner.
✨Showcase Your Multitasking Skills
This role involves answering a high volume of calls while recording data accurately. Be ready to discuss how you manage multiple tasks effectively. You could share techniques you use to stay organised and focused under pressure.
