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- Tasks: Support a local government organisation by providing exceptional customer care in Welsh.
- Company: Respected local government organisation making a real difference.
- Benefits: Competitive pay, free parking, hybrid working, and comprehensive training.
- Why this job: Use your Welsh skills to impact your community positively.
- Qualifications: Fluent in Welsh and English with a friendly phone manner.
- Other info: Full-time role for approximately 5 months starting in February.
The predicted salary is between 12 - 18 £ per hour.
Looking for a role where your Welsh language skills truly make a difference? This is a chance to support a respected local government organisation during a busy period, helping people access vital services and information. You’ll play a key part in delivering exceptional customer care and ensuring every interaction counts.
What You’ll Be Doing:
- Answering a high volume of calls with professionalism
- Providing clear guidance and signposting to services
- Recording accurate data and resolving queries
- Using your Welsh language skills to deliver a first-class experience
What You’ll Need:
- Fluent in Welsh & English
- Confident and friendly telephone manner
- Basic MS Office skills
- Positive attitude and ability to multitask
- Available from end of January for approx. 5 months
- DBS check required
Why This Role Stands Out:
- Competitive pay: £15 per hour
- Full-time hours, Mon–Fri
- Free on-site parking
- Hybrid working after training
- Comprehensive training provided (1 month)
- Opportunity to make a real difference in your community
Ready to use your Welsh skills in a role that matters?
Customer Service Advisor - Advisor Services in Caernarfon employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Advisor Services in Caernarfon
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially how they support the community. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your Welsh language skills! Since this role requires fluency, try having mock conversations with friends or family. The more comfortable you are speaking Welsh, the more confident you'll feel during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Plus, it gives you a chance to find out if the job is the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Customer Service Advisor - Advisor Services in Caernarfon
Some tips for your application 🫡
Show Off Your Welsh Skills: Make sure to highlight your fluency in Welsh and English right from the start. We want to see how your language skills can make a difference in customer service, so don’t hold back!
Be Professional and Friendly: When writing your application, keep a professional yet friendly tone. We’re looking for someone who can connect with customers, so let your personality shine through while maintaining that professionalism.
Tailor Your Application: Take a moment to read the job description carefully and tailor your application accordingly. Mention specific experiences or skills that relate directly to the role of Customer Service Advisor – it’ll show us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Brush Up on Your Welsh
Since this role requires fluent Welsh, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in Welsh to boost your confidence.
✨Know the Company and Its Values
Research the local government organisation you’re applying to. Understand their mission and values, especially how they relate to community service. This will help you tailor your answers and show that you’re genuinely interested in making a difference.
✨Prepare for Common Customer Service Questions
Think about typical customer service scenarios and how you would handle them. Be ready to discuss your approach to resolving queries and providing guidance, as well as how you manage high call volumes while maintaining professionalism.
✨Showcase Your Multitasking Skills
This role requires the ability to multitask effectively. During the interview, share examples from your past experiences where you successfully managed multiple tasks at once, highlighting your organisational skills and positive attitude.
