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For Companies At a Glance
- Tasks: Support a local government by providing exceptional customer service in Welsh.
- Company: Respected local government organisation making a real difference.
- Benefits: Earn £15 per hour, enjoy free parking, and hybrid working after training.
- Why this job: Use your Welsh skills to impact your community positively.
- Qualifications: Fluent in Welsh and English with a friendly phone manner.
- Other info: Comprehensive training provided and great career experience.
The predicted salary is between 12 - 18 £ per hour.
Looking for a role where your Welsh language skills truly make a difference? This is a chance to support a respected local government organisation during a busy period, helping people access vital services and information. You’ll play a key part in delivering exceptional customer care and ensuring every interaction counts.
What You’ll Be Doing:
- Answering a high volume of calls with professionalism
- Providing clear guidance and signposting to services
- Recording accurate data and resolving queries
- Using your Welsh language skills to deliver a first-class experience
What You’ll Need:
- Fluent in Welsh & English
- Confident and friendly telephone manner
- Basic MS Office skills
- Positive attitude and ability to multitask
- Available from end of January for approx. 5 months
- DBS check required
Why This Role Stands Out:
- Competitive pay: £15 per hour
- Full-time hours, Mon–Fri
- Free on-site parking
- Hybrid working after training
- Comprehensive training provided (1 month)
- Opportunity to make a real difference in your community
Ready to use your Welsh skills in a role that matters?
Customer Service Advisor - Advisor Service in Caernarfon employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Advisor Service in Caernarfon
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially how they support the community. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your Welsh language skills! Since this role requires fluency, try having mock conversations with friends or family. The more comfortable you are speaking Welsh, the more confident you'll feel during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Plus, it gives you a chance to find out if the job is the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor - Advisor Service in Caernarfon
Some tips for your application 🫡
Show Off Your Welsh Skills: Make sure to highlight your fluency in Welsh and English right from the start. We want to see how your language skills can make a difference in customer service, so don’t hold back!
Be Professional and Friendly: Your telephone manner is key! Use your application to demonstrate how you can provide clear guidance and maintain a friendly tone. We’re looking for someone who can connect with customers effortlessly.
Detail Your Experience: If you’ve got experience in customer service or handling queries, let us know! Share specific examples of how you’ve resolved issues or helped others, as this will show us you’re the right fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Brush Up on Your Welsh
Since this role requires fluent Welsh, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in Welsh to boost your confidence.
✨Know the Company and Its Values
Research the local government organisation you’ll be working for. Understand their mission and values, especially how they relate to community service. This will help you align your answers with what they stand for during the interview.
✨Prepare for Common Customer Service Questions
Think about typical customer service scenarios and how you would handle them. Be ready to discuss your approach to resolving queries and providing guidance, as well as how you manage high call volumes while maintaining professionalism.
✨Showcase Your Multitasking Skills
This role requires the ability to multitask effectively. Prepare examples from your past experiences where you successfully juggled multiple responsibilities. Highlight how you stay organised and focused under pressure.
