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- Tasks: Support a local government by providing exceptional customer service in Welsh.
- Company: Respected local government organisation making a real difference.
- Benefits: Earn £15 per hour, enjoy free parking, and hybrid working after training.
- Why this job: Use your Welsh skills to impact your community positively.
- Qualifications: Fluent in Welsh and English with a friendly phone manner.
- Other info: Comprehensive training provided and great career experience.
The predicted salary is between 12 - 18 £ per hour.
Looking for a role where your Welsh language skills truly make a difference? This is a chance to support a respected local government organisation during a busy period, helping people access vital services and information. You’ll play a key part in delivering exceptional customer care and ensuring every interaction counts.
What You’ll Be Doing:
- Answering a high volume of calls with professionalism
- Providing clear guidance and signposting to services
- Recording accurate data and resolving queries
- Using your Welsh language skills to deliver a first-class experience
What You’ll Need:
- Fluent in Welsh & English
- Confident and friendly telephone manner
- Basic MS Office skills
- Positive attitude and ability to multitask
- Available from end of January for approx. 5 months
- DBS check required
Why This Role Stands Out:
- Competitive pay: £15 per hour
- Full-time hours, Mon–Fri
- Free on-site parking
- Hybrid working after training
- Comprehensive training provided (1 month)
Ready to use your Welsh skills in a role that matters?
Customer Service Advisor Advisor in Caernarfon employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Advisor in Caernarfon
✨Tip Number 1
Get your Welsh language skills front and centre! When you’re chatting with potential employers, make sure to highlight how your fluency can enhance customer interactions. It’s all about showing how you can make a real difference in the role.
✨Tip Number 2
Practice your phone manner before the big day! Since this role involves answering a high volume of calls, try rehearsing common customer queries with a friend. This will help you sound confident and friendly when it counts.
✨Tip Number 3
Don’t forget to showcase your multitasking skills! During interviews, share examples of how you’ve juggled multiple tasks in previous roles. This will show that you’re ready to handle the busy environment of a customer service advisor.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, so make sure you submit it directly on our site. It’ll give you a better chance to stand out and get noticed by the hiring team.
We think you need these skills to ace Customer Service Advisor Advisor in Caernarfon
Some tips for your application 🫡
Show Off Your Welsh Skills: Make sure to highlight your fluency in Welsh and English right from the start. We want to see how you can use your language skills to provide top-notch customer service, so don’t hold back!
Be Professional and Friendly: When writing your application, keep a professional yet friendly tone. We’re looking for someone who can connect with customers, so let your personality shine through while maintaining that professionalism.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. We love it when candidates show they understand what we’re looking for, so make sure to align your experience with the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Brush Up on Your Welsh
Since this role requires fluent Welsh, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in Welsh to boost your confidence.
✨Know the Company and Its Values
Research the local government organisation you’re applying to. Understand their mission and values, especially how they relate to community service. This will help you tailor your answers and show that you’re genuinely interested in making a difference.
✨Prepare for Common Customer Service Questions
Think about typical customer service scenarios and how you would handle them. Be ready to discuss your approach to resolving queries and providing guidance, as well as how you manage high call volumes while maintaining professionalism.
✨Showcase Your Multitasking Skills
This role requires the ability to multitask effectively. During the interview, share examples of how you’ve successfully managed multiple responsibilities in previous roles. Highlight your organisational skills and positive attitude when juggling tasks.
