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- Tasks: Assist customers with inquiries and provide exceptional service in Welsh.
- Company: Local government organisation with a supportive team environment.
- Benefits: Competitive pay of £15ph, full-time hours, and hybrid working options.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: Fluent in Welsh and English, confident phone manner, and good IT skills.
- Other info: Opportunity for ongoing work with potential for career growth.
The predicted salary is between 12 - 18 £ per hour.
Your new company is a local government organisation looking to recruit a number of temporary Welsh speaking customer service officers to assist with a busy period!
Your new role involves slotting into an already busy team, assisting with a high number of calls from customers of the organisation. Utilising your fluent Welsh speaking capabilities, you will confirm service signposting, user diagnostics, and assist with general enquiries. You will be responsible for the accurate recording of data and providing exceptional customer service.
What you’ll need to succeed:
- You will need to have a confident telephone manner and relish working in a fast-paced environment.
- You will have a positive attitude and be able to multitask effectively to achieve a desired outcome.
- You will be a people person and be able to communicate fluently in both English & Welsh.
- You will have good IT skills and be able to use MS Office to a basic level.
- You must be available from the end of January for an anticipated 5 months.
- Due to the nature of the role, it is subject to passing a DBS check.
What you’ll get in return:
- You will get the fantastic opportunity to work on an ongoing temporary basis receiving a competitive rate of pay of £15ph.
- Full-time hours, Mon-Fri available based in Caernarfon.
- Free on-site parking is available, and you may also work in a hybrid manner beyond training, which is anticipated to last 1 month.
What you need to do now:
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Welsh Speaking Customer Service Agent in Caernarfon, Wales employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Agent in Caernarfon, Wales
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers. This will help you feel more confident and articulate when discussing your Welsh speaking skills and customer service experience.
✨Tip Number 3
Show off your personality! During the interview, let your positive attitude shine through. Remember, they’re looking for someone who can multitask and handle calls with a friendly demeanour, so be yourself!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Welsh Speaking Customer Service Agent in Caernarfon, Wales
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role requires fluent Welsh, make sure to highlight your language skills right at the top of your CV. We want to see how you can use your Welsh in a customer service setting!
Tailor Your CV: Don’t just send out the same CV for every job! We recommend tweaking your CV to match the job description. Focus on your experience with customer service and any relevant IT skills, especially with MS Office.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. We love seeing a positive attitude and examples of multitasking in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hays
✨Brush Up on Your Welsh
Since this role requires fluent Welsh, make sure to practice your language skills before the interview. Try having mock conversations in Welsh to boost your confidence and ensure you're comfortable with customer service terminology.
✨Show Off Your People Skills
Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you’ve gone above and beyond to help someone, as this will demonstrate your ability to provide exceptional customer service.
✨Get Familiar with the Organisation
Research the local government organisation and understand its services. Knowing what they do and how they assist the community will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment, being able to multitask is crucial. Prepare to discuss how you manage multiple tasks simultaneously, perhaps by sharing specific examples from previous jobs or experiences that highlight your organisational skills.
