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- Tasks: Coordinate medical appointments for children in care and manage scheduling changes.
- Company: Join a supportive team making a difference in children's healthcare.
- Benefits: Earn £14.12 per hour, with hybrid working and weekly pay.
- Why this job: Make a real impact while developing your organisational and communication skills.
- Qualifications: Experience in busy environments and strong attention to detail required.
- Other info: Full training provided; great opportunity for personal growth.
Hybrid Business Support Officer job in Birmingham
Your new company
We\’re looking for a highly organised and proactive individual to join a busy team supporting medical appointment coordination for children under local authority care.
Your new role
This role involves booking medical appointments into a shared calendar, sending out invites to all relevant parties, and managing frequent changes due to high demand. You\’ll be responsible for maintaining and updating a weekly list of all medical bookings, ensuring any changes are accurately reflected. You\’ll also handle requests from social workers, often needing to communicate about limited availability and manage their expectations with professionalism and empathy.The role includes sending notification letters to other local authorities, social care, health, and education contacts. You\’ll be expected to follow process notes provided during training and work independently, as colleagues are focused on their own responsibilities.Additional duties include answering phones as part of a hunt group, taking messages and transferring calls to social workers or managers, and managing digital post on a rota basis. Full training and ongoing support will be provided, but the role requires someone confident in working on their own initiative.
What you\’ll need to succeed
To be successful, you will need to be confident and have experience of working in a busy environment, dealing with time-sensitive matters. Good communication and attention to detail are vital.
What you\’ll get in return
This job is a temporary role with a pay rate of £14.12 (premium rate) per hour which is paid on a weekly basis. The working arrangements are hybrid, with an expectation to be in the office atleast twice a week.
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Business Support Officer Gr2 employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer Gr2
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Business Support Officer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for support roles and practice your responses. We recommend using the STAR method to structure your answers, so you can showcase your experience effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Business Support Officer Gr2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in busy environments. We want to see how you've managed time-sensitive tasks before, so don’t hold back on those examples!
Show Off Your Communication Skills: Since this role involves a lot of communication with social workers and other parties, it’s crucial to demonstrate your ability to communicate clearly and professionally. Use specific examples in your application to showcase this.
Be Detail-Oriented: Attention to detail is key for this position. When you’re filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with appointment coordination, managing calendars, and handling communication with social workers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or appointments. Be ready to discuss how you prioritised your workload and maintained attention to detail, especially in busy environments.
✨Practice Empathy in Communication
Given the nature of the job, you'll need to communicate with various stakeholders, including social workers and local authorities. Think of scenarios where you had to manage expectations or handle sensitive information. Practising how you would approach these conversations can help you convey professionalism and empathy during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work independently. Prepare for hypothetical situations related to appointment changes or urgent requests. Think through your responses, focusing on how you would handle time-sensitive matters while maintaining a calm and professional demeanour.
