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For Companies At a Glance
- Tasks: Support exam and results services, ensuring compliance and resolving issues efficiently.
- Company: Reputable charity making a real impact on people's lives.
- Benefits: Competitive pay, friendly team culture, and on-site parking.
- Why this job: Join a mission-driven organisation and contribute to meaningful change.
- Qualifications: Attention to detail and strong communication skills required.
- Other info: Immediate start with opportunities for career growth.
The predicted salary is between 25000 - 35000 £ per year.
Immediate Start, Full-time, Temporary, Operations Administrator, Burntwood, 35 hours p/w, £12.47 p/h
Your new company
Hays are pleased to be working with this reputable and long-established charity that makes a real impact on peoples' lives.
Your new role
- Attend and actively contribute to internal stakeholder meetings.
- Ensure all tasks are completed in accordance with data confidentiality requirements and GDPR compliance.
- Identify potential non-compliance issues within established processes and escalate them to the Exam and Results Services Managers.
- Resolve service tickets proactively and efficiently, meeting agreed KPIs.
- Highlight and escalate any significant issues or incidents to the Exam and Results Services Managers.
- Assist in resolving major issues and incidents as needed.
- Identify emerging trends and support their investigation and reporting.
- Take ownership of proactive and effective problem-solving.
- Collaborate with coordinators and managers to complete root cause analysis for incidents and significant issues.
- Work in line with exam and results service SLAs and KPIs.
- Support the Fulfilment and Operational Delivery teams in maintaining effective control of exam and results services to achieve key internal and external KPIs and ensure stakeholder satisfaction.
- Contribute to internal and external audits when required.
- Provide support with incident management within the Fulfilment and Operational Delivery team.
What you'll need to succeed
- Process exams and results to KPI, with a high attention to detail.
- Regular communication with stakeholders to exchange relevant information and activity updates.
- Consistent achievement of KPIs and SLAs.
- Sustained reduction in exam service data flow errors, with minimal incidents in relation to data flows.
- Ensure accurate and on-time results through data flows.
What you'll get in return
You will be joining a great organisation that has a real impact on lives. There is a friendly team culture and parking on-site.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Operations Administrator in Burntwood employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in Burntwood
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their mission and values, and think about how your skills align with what they need. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences clearly and confidently. The more you practice, the more comfortable you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Administrator in Burntwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Administrator role. Highlight relevant experience and skills that match the job description, especially around data confidentiality and problem-solving.
Showcase Your Attention to Detail: Since this role requires a high attention to detail, include examples in your application that demonstrate how you've successfully managed tasks with precision in the past.
Communicate Clearly: In your written application, ensure your communication is clear and concise. Use straightforward language to convey your ideas, as effective communication is key in this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Hays
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Administrator role. Familiarise yourself with the key responsibilities like data confidentiality, compliance, and stakeholder communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially regarding problem-solving and compliance issues. Think of examples from your past experiences where you've successfully resolved similar challenges. This will demonstrate your proactive approach and ability to meet KPIs.
✨Showcase Your Attention to Detail
Since this role requires a high level of accuracy, be ready to discuss how you ensure attention to detail in your work. You might want to mention any tools or methods you use to minimise errors, especially in data processing and reporting. This will highlight your suitability for the job.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask insightful questions about the team culture, the challenges they face, and how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
