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- Tasks: Coach agents using performance data and customer feedback to boost their skills.
- Company: Leading insurance organisation in Bradley Stoke, Bristol.
- Benefits: Bonus scheme, free shares, onsite parking, and generous holiday allowance.
- Why this job: Make a real difference by developing talent and driving team success.
- Qualifications: Experience in coaching, strong communication, and digital tool proficiency.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Your new company is a leading Insurance organisation based in Bradley Stoke, Bristol.
Working Pattern: 35hrs a week Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu).
Your new role includes:
- Using performance data, call quality insights, and customer feedback to identify coaching needs.
- Delivering one-to-one and team coaching sessions for agents to drive measurable improvements.
- Collaborating with Team Managers to support agent development.
- Participating in huddles, calibration sessions, and team discussions.
- Maintaining accurate coaching records and monitoring progress.
- Escalating performance or compliance issues where necessary.
What you'll need to succeed:
- Experience in a coaching or performance development position.
- Understanding of sales and retention strategies, including objection handling and compliance.
- Ability to interpret performance data and identify coaching opportunities.
- Skilled in using digital tools and templates to facilitate coaching and monitor progress.
- Exceptional communication and teamwork skills, capable of building trust and influencing positive outcomes.
- Experience supporting a range of team members, from new starters to experienced agents.
What you'll get in return:
- Bonus scheme with potential to earn up to 30% monthly.
- Free shares awarded to all employees.
- Free onsite parking and electric vehicle charging points.
- Car salary sacrifice scheme.
- Generous holiday allowance of 23 days plus.
Quality Coach (Contact Centre) in Bristol employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Coach (Contact Centre) in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Quality Coach.
✨Tip Number 2
Prepare for your interview by brushing up on your coaching techniques and performance data interpretation skills. Be ready to share specific examples of how you've driven improvements in previous roles.
✨Tip Number 3
Show off your teamwork skills! During interviews, highlight instances where you collaborated with others to achieve goals. This will demonstrate your ability to work well with Team Managers and agents alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Quality Coach (Contact Centre) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Coach role. Highlight your coaching experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Use examples that demonstrate your ability to interpret performance data and deliver effective coaching sessions.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build trust and influence positive outcomes, so don’t be afraid to show us who you are and what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays
✨Know Your Data
Familiarise yourself with performance data and call quality insights relevant to the role. Be prepared to discuss how you've used similar data in past coaching experiences to drive improvements.
✨Showcase Your Coaching Skills
Prepare examples of one-to-one and team coaching sessions you've delivered. Highlight measurable outcomes from your coaching efforts, as this will demonstrate your ability to influence positive results.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since exceptional communication is key for this role, consider doing mock interviews with a friend to refine your delivery and build trust.
✨Be a Team Player
Emphasise your experience collaborating with team managers and supporting diverse team members. Share specific instances where you’ve contributed to team discussions or calibration sessions to show your teamwork skills.
