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For Companies At a Glance
- Tasks: Coach agents using performance data and customer feedback to boost their skills.
- Company: Leading insurance organisation in Bradley Stoke, Bristol.
- Benefits: Bonus scheme, free shares, onsite parking, and generous holiday allowance.
- Why this job: Make a real difference in agent development and drive team success.
- Qualifications: Experience in coaching, strong communication, and digital tool proficiency.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Your new company is a leading Insurance organisation based in Bradley Stoke, Bristol.
Working Pattern: 35hrs a week Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu).
Your new role includes:
- Using performance data, call quality insights, and customer feedback to identify coaching needs.
- Delivering one-to-one and team coaching sessions for agents to drive measurable improvements.
- Collaborating with Team Managers to support agent development.
- Participating in huddles, calibration sessions, and team discussions.
- Maintaining accurate coaching records and monitoring progress.
- Escalating performance or compliance issues where necessary.
What you'll need to succeed:
- Experience in a coaching or performance development position.
- Understanding of sales and retention strategies, including objection handling and compliance.
- Ability to interpret performance data and identify coaching opportunities.
- Skilled in using digital tools and templates to facilitate coaching and monitor progress.
- Exceptional communication and teamwork skills, capable of building trust and influencing positive outcomes.
- Experience supporting a range of team members, from new starters to experienced agents.
What you'll get in return:
- Bonus scheme with potential to earn up to 30% monthly.
- Free shares awarded to all employees.
- Free onsite parking and electric vehicle charging points.
- Car salary sacrifice scheme.
- Generous holiday allowance of 23 days plus.
Performance Quality Coach in Bristol employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Quality Coach in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in coaching roles. They can give you insider info and maybe even put in a good word for you.
✨Tip Number 2
Prepare for your interview by practising common coaching scenarios. Think about how you'd handle performance data and feedback discussions. We want you to shine when it comes to demonstrating your skills!
✨Tip Number 3
Show off your digital savvy! Be ready to discuss the tools you’ve used for coaching and monitoring progress. Highlighting your tech skills can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Performance Quality Coach in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Performance Quality Coach role. Highlight your coaching experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about coaching and how your experience aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Data Skills: Since the role involves interpreting performance data, make sure to mention any experience you have with data analysis or using digital tools. We’re keen to see how you can leverage data to drive improvements in coaching.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hays
✨Know Your Data
Familiarise yourself with performance metrics and call quality insights relevant to the role. Be ready to discuss how you've used data in previous coaching roles to drive improvements, as this will show your analytical skills and understanding of the job.
✨Showcase Your Coaching Style
Prepare examples of your coaching sessions, highlighting how you tailored your approach to different team members. This will demonstrate your adaptability and ability to support both new starters and experienced agents effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since exceptional communication is key for this role, consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you come across as approachable and trustworthy.
✨Engage with Team Dynamics
Research the company culture and be prepared to discuss how you would collaborate with Team Managers and participate in team discussions. Showing that you understand the importance of teamwork will resonate well with the interviewers.
