At a Glance
- Tasks: Assist customers via phone and email, providing tailored advice and support.
- Company: Join a public sector organisation in vibrant Bristol.
- Benefits: Gain valuable experience in customer service for 6 weeks.
- Other info: Work Monday to Friday, with a supportive team environment.
- Why this job: Make a difference by helping people and developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Your new company
You'll be working for a public sector organisation based in central and north central Bristol.
Work Pattern
This position will be starting in either July or August 2026, 08:30 to 16:30 Monday to Friday, on site.
Temp Duration: 6 weeks
Your new role
- You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.
- Assisting customers by phone and email to provide tailored advice and support.
- Delivering a high standard of customer service during busy and slow periods.
- Handling sensitive and sometimes complex enquiries with professionalism and care.
- Accurately logging all interactions on the CRM system.
- Referring callers to specialist teams when appropriate.
- Liaising with internal departments to resolve enquiries effectively.
- Managing and prioritising workload in line with service demand.
What you'll need to succeed
- Experience in a call centre, customer service agent, student support agent or similar role is required.
- Excellent verbal and written communication skills.
- Strong organisational and time management skills.
- Good IT skills and the ability to learn new systems quickly.
- Ability to work independently and use initiative.
- A professional, empathetic approach with a strong understanding of confidentiality.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Support Agent in Bristol employer: Hays
Join a reputable public sector organisation in the heart of Bristol, where you will be part of a dedicated Customer Services team that values professionalism and empathy. Enjoy a supportive work culture that prioritises employee growth and development, offering you the chance to enhance your skills while making a meaningful impact in the community. With a focus on work-life balance and a commitment to high standards of customer service, this temporary role provides an excellent opportunity to gain valuable experience in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer support field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations or difficult customers. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and mission can help you tailor your responses during the interview. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Customer Support Agent in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service roles. We want to see how you've handled calls and emails, so sprinkle in examples that show off your skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Customer Support Agent role. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of talking and writing, make sure your application reflects your excellent verbal and written communication skills. We love clear and concise language!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to get your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences in handling customer queries, especially in a call centre or similar role. Think of specific examples where you provided tailored advice or resolved complex issues.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you effectively communicated with customers, demonstrating empathy and professionalism.
✨Demonstrate Organisational Skills
Prepare to talk about how you manage your workload, especially during busy periods. Share examples of how you've prioritised tasks in the past and any tools or methods you use to stay organised. This will show that you can handle the demands of the role.
✨Familiarise Yourself with CRM Systems
Since you'll be logging interactions on a CRM system, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be ready to discuss your experience. If not, consider doing a bit of research to show your willingness to learn.
