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- Tasks: Coach agents using performance data and customer feedback to drive improvements.
- Company: Leading insurance organisation in Bradley Stoke, Bristol.
- Benefits: Bonus scheme, free shares, onsite parking, and generous holiday allowance.
- Why this job: Make a real impact by developing talent and enhancing team performance.
- Qualifications: Experience in coaching, strong communication skills, and digital tool proficiency.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading Insurance organisation based in Bradley Stoke, Bristol.
Working Pattern: 35hrs a week Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu).
Your new role:
- Use performance data, call quality insights, and customer feedback to identify coaching needs.
- Deliver one-to-one and team coaching sessions for agents to drive measurable improvements.
- Collaborate with Team Managers to support agent development.
- Participate in huddles, calibration sessions, and team discussions.
- Maintain accurate coaching records and monitor progress.
- Escalate performance or compliance issues where necessary.
What you'll need to succeed:
- Experience in a coaching or performance development position.
- Understanding of sales and retention strategies, including objection handling and compliance.
- Ability to interpret performance data and identify coaching opportunities.
- Skilled in using digital tools and templates to facilitate coaching and monitor progress.
- Exceptional communication and teamwork skills, capable of building trust and influencing positive outcomes.
- Experience supporting a range of team members, from new starters to experienced agents.
What you'll get in return:
- Bonus scheme with potential to earn up to 30% monthly.
- Free shares awarded to all employees.
- Free onsite parking and electric vehicle charging points.
- Car salary sacrifice scheme.
- Generous holiday allowance of 23 days plus.
Contact Centre Quality Coach in Bristol employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Quality Coach in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in coaching roles. They can give you insider info and maybe even put in a good word for you.
✨Tip Number 2
Prepare for your interview by practising common coaching scenarios. Think about how you'd handle performance issues or deliver feedback. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Show off your digital savvy! Be ready to discuss the tools you’ve used for coaching and how they’ve helped improve performance. This is your chance to demonstrate your tech skills and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contact Centre Quality Coach in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contact Centre Quality Coach role. Highlight your coaching experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about coaching and how your experience aligns with our needs. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Skills: In your application, don’t forget to showcase your exceptional communication and teamwork skills. Mention specific examples of how you've influenced positive outcomes in previous roles. We’re looking for those standout moments!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hays
✨Know Your Coaching Stuff
Make sure you brush up on your coaching techniques and performance development strategies. Be ready to discuss how you've used data and feedback to improve agent performance in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role requires exceptional communication, think of examples where you've successfully influenced or built trust with team members. Practise articulating these experiences clearly, as it’ll demonstrate your ability to connect with others effectively.
✨Familiarise Yourself with Digital Tools
Get comfortable with the digital tools and templates mentioned in the job description. If you have experience using similar software, be prepared to talk about it. This will highlight your readiness to adapt and utilise technology in your coaching sessions.
✨Prepare for Team Dynamics
Think about how you’ve collaborated with team managers and participated in team discussions before. Be ready to share specific instances where your input led to positive outcomes. This will showcase your teamwork skills and your ability to contribute to a collaborative environment.
