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- Tasks: Coach agents using performance data and customer feedback to boost their skills.
- Company: Leading insurance organisation in Bradley Stoke, Bristol.
- Benefits: Bonus scheme, free shares, onsite parking, and generous holiday allowance.
- Why this job: Make a real difference in agent development and team success.
- Qualifications: Experience in coaching, strong communication, and digital tool proficiency.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Your new company is a leading Insurance organisation based in Bradley Stoke, Bristol.
Working Pattern: 35hrs a week Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu).
Your new role includes:
- Using performance data, call quality insights, and customer feedback to identify coaching needs.
- Delivering one-to-one and team coaching sessions for agents to drive measurable improvements.
- Collaborating with Team Managers to support agent development.
- Participating in huddles, calibration sessions, and team discussions.
- Maintaining accurate coaching records and monitoring progress.
- Escalating performance or compliance issues where necessary.
What you'll need to succeed:
- Experience in a coaching or performance development position.
- Understanding of sales and retention strategies, including objection handling and compliance.
- Ability to interpret performance data and identify coaching opportunities.
- Skilled in using digital tools and templates to facilitate coaching and monitor progress.
- Exceptional communication and teamwork skills, capable of building trust and influencing positive outcomes.
- Experience supporting a range of team members, from new starters to experienced agents.
What you'll get in return:
- Bonus scheme with potential to earn up to 30% monthly.
- Free shares awarded to all employees.
- Free onsite parking and electric vehicle charging points.
- Car salary sacrifice scheme.
- Generous holiday allowance of 23 days plus.
Contact Centre Performance Coach in Bristol employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Performance Coach in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Contact Centre Performance Coach.
✨Tip Number 2
Prepare for your interview by practising common coaching scenarios. Think about how you would handle different performance issues and be ready to share examples from your past experience that showcase your skills in coaching and development.
✨Tip Number 3
Showcase your digital skills! Since the role involves using digital tools for coaching, be prepared to discuss your proficiency with these tools during interviews. Bring examples of how you've used technology to enhance coaching sessions in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Contact Centre Performance Coach in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contact Centre Performance Coach role. Highlight your coaching experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Use examples that demonstrate your ability to interpret performance data and deliver effective coaching sessions.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build trust and influence positive outcomes, so don’t be afraid to show us who you are and what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays
✨Know Your Data
Familiarise yourself with performance metrics and call quality insights relevant to the role. Be ready to discuss how you've used data in previous coaching roles to identify needs and drive improvements.
✨Showcase Your Coaching Style
Prepare examples of your coaching sessions, highlighting how you tailored your approach for different team members. This will demonstrate your adaptability and ability to support both new starters and experienced agents.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since exceptional communication is key in this role, consider role-playing common scenarios or questions with a friend to refine your responses.
✨Engage with Team Dynamics
Research the company culture and be prepared to discuss how you would collaborate with Team Managers and participate in team discussions. Showing that you value teamwork will resonate well with the interviewers.
