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- Tasks: Handle customer queries and ensure smooth retailer interactions in a dynamic environment.
- Company: Bristol-based business focused on accuracy and stakeholder management.
- Benefits: Great hourly rate, free parking, and a supportive team culture.
- Other info: Join a team that takes pride in getting things right the first time.
- Why this job: Be at the heart of the retail market, ensuring everything runs smoothly.
- Qualifications: Experience in data-driven environments and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Your new company is a Bristol based business in south Bristol.
If you enjoy roles where accuracy, regulation, and stakeholder management all collide, this is a great fit. You'll sit at the heart of the commercial business, making sure retailer interactions, market transactions and internal workflows run exactly as they should.
What you'll be doing:
- Retailer & customer case handling - managing requests across portals, CRM, email and phone, ensuring every query is progressed within SLA.
- Market transactions - processing and monitoring bilateral and CMOS activity, resolving data mismatches and system issues.
- Cross-team coordination - working closely with operational, billing and field teams to meet regulatory and operational targets.
- Data accuracy - maintaining correct property, address and billing records following investigations into alterations, disconnections, unauthorised use or supply status changes.
- Work order management - raising, tracking and closing work orders and investigations to keep everything moving.
What you'll need to succeed:
- Experience in a regulated, data-driven or operational environment.
- Confidence working with multiple systems and resolving data issues.
- Strong communication skills and the ability to work with retailers and internal teams.
- A methodical approach, with the discipline to meet SLAs and maintain audit-ready records.
- Curiosity, accuracy and a willingness to get into the detail.
What you'll get in return:
- Great hourly rate.
- Free Parking.
This role keeps the retail market running smoothly - ensuring retailers get the right information, customers are billed correctly, and regulatory obligations are met. You'll be part of a supportive team who take pride in getting things right first time.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Centre Agent in Bristol employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries and coordinating with teams, being clear and confident in your speech is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled data issues or managed stakeholder interactions in the past. Use specific examples to illustrate your methodical approach and attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Contact Centre Agent in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in regulated, data-driven environments. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Showcase Communication Skills: Since strong communication is key for this role, include examples of how you've effectively interacted with teams or customers. We love seeing how you’ve managed queries and resolved issues in the past!
Be Methodical: Demonstrate your methodical approach in your application. We appreciate candidates who can maintain accuracy and meet SLAs, so share any experiences that highlight your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Hays
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Agent. Familiarise yourself with the key responsibilities like managing retailer interactions and processing market transactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about situations where you resolved issues or managed queries, as these will demonstrate your ability to handle the demands of the job.
✨Be Methodical
The job requires a methodical approach, so be ready to discuss how you stay organised and meet deadlines. You might want to share specific strategies you use to manage your workload and ensure accuracy, especially when dealing with data-driven tasks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for case handling, or how they measure success in the role. This shows your curiosity and eagerness to fit into their operational environment.