At a Glance
- Tasks: Handle inbound customer calls and provide friendly support.
- Company: Local organisation in south Bristol with a supportive team.
- Benefits: Flexible shifts, hybrid work options, and a relaxed break policy.
- Other info: Great opportunity for career growth in a friendly environment.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Experience in customer service and ability to use multiple software systems.
The predicted salary is between 22000 - 26000 £ per year.
Contact Centre Agent - Temp ongoing
You'll be joining a local organisation based in south Bristol.
Shift patterns consisting of:
- 08:00 to 16:00
- 09:00 to 17:00
- 10:00 to 18:00
- 11:00 to 19:00
- 12:00 to 20:00
One weekend shift in every 3 weeks, weekend days to be taken in lieu. Hybrid available for weekend and late shifts.
Responsibilities include:
- Handle inbound customer calls, providing clear, professional, and friendly support.
- Log all customer interactions accurately and promptly within the required CRM and call logging systems.
- Create, update, and resolve customer cases following internal processes and service-level expectations.
You will not be strictly timed on breaks; however, lunch break will be on a rota.
Previous experience in a contact centre, customer service, or helpdesk environment is required.
Strong ability to use multiple software systems simultaneously, such as CRMs, ticketing tools, or case management platforms.
Call Handler Agent in Bristol employer: Hays
Join a supportive and dynamic team in south Bristol, where your contributions as a Call Handler Agent will be valued and recognised. We offer flexible shift patterns, a hybrid working option for weekend and late shifts, and a culture that prioritises employee well-being and growth. With opportunities for professional development and a friendly work environment, this is an excellent place to build a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler Agent in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and any recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how we can demonstrate our experience in handling calls and resolving issues. Role-playing with a friend can really help us feel more confident!
✨Tip Number 3
Dress the part! Even if the job is hybrid, showing up looking professional can make a great first impression. It shows that we take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It’s a nice touch that shows our appreciation for the opportunity and keeps us fresh in their minds.
We think you need these skills to ace Call Handler Agent in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you’ve handled calls and logged interactions in the past, so don’t hold back!
Craft a Friendly Cover Letter:Your cover letter is your chance to show us your personality! Keep it professional but let your friendly side shine through. Mention why you’re excited about joining our team in Bristol.
Showcase Your Tech Skills:Since we use multiple software systems, it’s important to mention your experience with CRMs or ticketing tools. Give us examples of how you’ve juggled different platforms in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the role of a Call Handler Agent inside out. Familiarise yourself with common customer service scenarios and how to handle them. Brush up on the CRM systems mentioned in the job description, as being able to discuss your experience with these tools will impress the interviewer.
✨Show Off Your People Skills
Since this role is all about providing friendly and professional support, be ready to demonstrate your communication skills. Prepare examples of how you've successfully handled difficult customers or resolved issues in previous roles. This will show that you can keep calm under pressure and maintain a positive attitude.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face as a Call Handler. Think about how you would log customer interactions accurately or resolve cases following internal processes. Practising these scenarios beforehand will help you respond confidently during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
