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- Tasks: Coach agents using performance data and customer feedback to boost their skills.
- Company: Leading insurance organisation in Bradley Stoke, Bristol.
- Benefits: Bonus scheme, free shares, onsite parking, and generous holiday allowance.
- Why this job: Make a real difference in agent development and team success.
- Qualifications: Experience in coaching, strong communication, and digital tool proficiency.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Your new company is a leading Insurance organisation based in Bradley Stoke, Bristol.
Working Pattern: 35hrs a week Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu).
Your new role includes:
- Using performance data, call quality insights, and customer feedback to identify coaching needs.
- Delivering one-to-one and team coaching sessions for agents to drive measurable improvements.
- Collaborating with Team Managers to support agent development.
- Participating in huddles, calibration sessions, and team discussions.
- Maintaining accurate coaching records and monitoring progress.
- Escalating performance or compliance issues where necessary.
What you'll need to succeed:
- Experience in a coaching or performance development position.
- Understanding of sales and retention strategies, including objection handling and compliance.
- Ability to interpret performance data and identify coaching opportunities.
- Skilled in using digital tools and templates to facilitate coaching and monitor progress.
- Exceptional communication and teamwork skills, capable of building trust and influencing positive outcomes.
- Experience supporting a range of team members, from new starters to experienced agents.
What you'll get in return:
- Bonus scheme with potential to earn up to 30% monthly.
- Free shares awarded to all employees.
- Free onsite parking and electric vehicle charging points.
- Car salary sacrifice scheme.
- Generous holiday allowance of 23 days plus.
Call Centre Quality Coach in Bristol employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Quality Coach in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your coaching style aligns with their goals. This will help you connect better during the conversation.
✨Tip Number 2
Prepare some real-life examples of how you've used performance data to drive improvements in previous roles. We want to see your coaching magic in action, so be ready to share those success stories!
✨Tip Number 3
Practice your communication skills! Since you'll be delivering one-to-one and team coaching sessions, it’s crucial to convey your ideas clearly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Call Centre Quality Coach in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Quality Coach role. Highlight your coaching experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about coaching and how your experience aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Skills: Don’t forget to mention your proficiency with digital tools and your ability to interpret performance data. These are key for the role, so give us examples of how you've used these skills in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Coaching Stuff
Make sure you brush up on your coaching techniques and performance development strategies. Be ready to discuss how you've used data and feedback to improve agent performance in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and confidently. Think of examples where you've built trust with team members or influenced positive outcomes. This will help demonstrate your ability to connect with others.
✨Familiarise Yourself with Digital Tools
Get comfortable with the digital tools and templates mentioned in the job description. If you have experience using specific software for coaching or monitoring progress, be prepared to share that. It’ll show you’re tech-savvy and ready to adapt.
✨Prepare for Team Dynamics
Think about how you’ve collaborated with team managers and participated in team discussions before. Be ready to share examples of how you’ve supported both new starters and experienced agents. This will highlight your versatility and teamwork skills.
