At a Glance
- Tasks: Be the friendly face of customer service, helping with enquiries and resolving issues.
- Company: Join a busy housing organisation making a difference in the community.
- Benefits: Earn £14.17 an hour with immediate start and valuable experience.
- Other info: Perfect for team players who thrive under pressure and want to make an impact.
- Why this job: Support diverse communities while developing your customer service skills.
- Qualifications: Fluency in Urdu, Punjabi, Arabic, or another South Asian language is essential.
The predicted salary is between 30000 - 30000 £ per year.
Customer Services Officer (Temporary - 3 Months)
£14.17 an hour
Bradford
37 hours a week
About the Role
We are seeking a proactive and customer-focused Customer Services Officer to join our client’s team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation.
Key Responsibilities:
- Act as the first point of contact for customers via phone, email, and in person.
- Resolve customer enquiries and complaints efficiently and professionally.
- Provide accurate information on housing, repairs, and related services.
- Log and manage repair requests and liaise with contractors to schedule work.
- Support tenancy and allocations processes, including applications and enquiries.
- Maintain accurate records and update internal systems.
- Work collaboratively with internal teams, including Income Management and Neighbourhood teams.
- Promote online services and assist customers with digital access.
Essential Requirements:
- Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language.
- Proven experience in a customer service role, ideally within housing or a similar environment.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations and resolve complaints.
- Good IT skills (MS Office and database systems).
- A calm, professional, and empathetic approach.
What We’re Looking For:
- Passion for delivering excellent customer service.
- Ability to remain calm under pressure.
- A team player with a “can do” attitude.
- Strong organisational and problem-solving skills.
Why Apply?
- Competitive hourly rate.
- Immediate start available.
- Opportunity to gain experience within a reputable organisation.
- Meaningful role supporting diverse communities.
If you are a multilingual customer service professional looking for your next temporary opportunity, we’d love to hear from you. If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Temporary Customer Services Officer in Bradford employer: Hays
Join our dynamic team as a Temporary Customer Services Officer in Bradford, where you will play a vital role in supporting a busy housing organisation. We pride ourselves on fostering a collaborative work culture that values diversity and offers meaningful opportunities for personal and professional growth. With a competitive hourly rate and the chance to make a real difference in the community, this position is perfect for those passionate about delivering exceptional customer service.
