At a Glance
- Tasks: Lead modern workplace technology initiatives and manage relationships with service providers.
- Company: Respected organisation in Leeds, offering a dynamic work environment.
- Benefits: Competitive day rate, hybrid working, and opportunities for professional growth.
- Other info: Exciting role with potential for continuous improvement and innovation.
- Why this job: Make a real impact on workplace technology while collaborating with top-tier professionals.
- Qualifications: Experience in managing MSP services and strong technical knowledge of Microsoft technologies.
The predicted salary is between 63000 - 77000 £ per year.
Duration: 6-Month Initially
Day Rate: Competitive (Inside IR35)
Location: Leeds City Centre (Hybrid - Minimum 3 Days Per Week On-site)
We are seeking an experienced Modern Workplace Technology Lead to join a highly respected organisation on an initial 6-month contract. This role is ideal for a senior technology professional with deep expertise across Microsoft Azure, Microsoft 365 and Workplace Technologies, coupled with proven experience managing large-scale outsourced technology services through a Managed Service Provider (MSP).
The successful candidate will act as the key interface between the business and its MSP, providing both technical oversight and strategic leadership across workplace technology services. You will be responsible for ensuring the MSP delivers secure, high-quality and cost-effective services while driving continuous improvement across the organisation's modern workplace environment. This is not a people management role. Instead, the focus is on managing technical service delivery, supplier performance, technology change and strategic workplace initiatives through an outsourced support model.
Working closely with senior stakeholders, technology partners and service providers, you will oversee the delivery and optimisation of workplace services including Microsoft Azure, Microsoft 365, endpoint technologies, collaboration platforms, IT asset management and associated workplace applications.
Key Responsibilities
- Act as the primary technology lead for all Modern Workplace services delivered through the Managed Service Provider.
- Manage the day-to-day relationship between the organisation and its MSP, ensuring service levels, performance metrics and contractual obligations are met.
- Provide technical leadership and challenge to suppliers, ensuring solutions align with business and technology objectives.
- Oversee workplace technology services including Microsoft Azure, Microsoft 365, endpoint management and collaboration platforms.
- Lead technical governance activities, service reviews and operational performance meetings with the MSP.
- Drive and manage workplace technology change initiatives across devices, software, applications and cloud services.
- Ensure outsourced workplace services remain secure, resilient, compliant and aligned with best practice.
- Manage technical escalations and service issues, working directly with suppliers to achieve timely resolution.
- Oversee IT Asset Management activities including hardware, software licensing and lifecycle management.
- Support continuous improvement initiatives to enhance employee experience and workplace productivity.
- Monitor service performance, identify opportunities for optimisation and drive measurable improvements.
- Support budgetary oversight, supplier spend reviews and cost-efficiency initiatives.
Essential Skills & Experience
- Proven experience in a Modern Workplace, Technical Workplace, Digital Workplace, End User Computing (EUC) or Workplace Technology leadership role.
- Demonstrable experience managing and governing services delivered through a Managed Service Provider (MSP).
- Strong supplier relationship management experience, including: Strategic account management | Technical service management | Service governance | Managing technical change | Performance management against SLAs and KPIs.
- Strong technical knowledge of: Microsoft Azure, Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune.
- Experience managing outsourced workplace services covering laptops, software, applications and end-user technology.
- Strong understanding of cloud-based workplace platforms and SaaS technologies.
- Excellent stakeholder management and communication skills, with the ability to engage effectively at both technical and executive levels.
- Proven ability to challenge suppliers and influence outcomes through technical credibility and commercial awareness.
- Experience overseeing IT Asset Management and software licensing activities.
- Strong analytical, planning and problem-solving skills.
Desirable Skills & Experience
- Dynamics 365 | Microsoft Power Platform | Financial services or other highly regulated environments | ITIL.
Modern Workplace Technology Lead (MSP Management) in Bradford employer: Hays
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StudySmarter Expert Advice🤫
We think this is how you could land Modern Workplace Technology Lead (MSP Management) in Bradford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays!
✨Direct Apply to Hays
Let's not forget to apply directly through the Hays website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Modern Workplace Technology Lead (MSP Management) in Bradford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
